Crum & Forster Company Overview
Crum & Forster (C&F) provides market leading property & casualty, accident & health, specialty and standard commercial lines insurance solutions. A true underwriting company, we have a 200-year history of helping our customers manage risk with laser-focused expertise, integrity and discipline. Our people are empowered to make decisions and problem-solve with you smartly and swiftly. Our annual gross written premium is 6.2 billion. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best.
Our most valuable asset is our people. We have 3000 employees, and locations throughout the United States and India. With our employee-first focus, the Company is consistently recognized as a great place to work, earning multiple workplace and wellness awards, including the Great Place to Work® Award, Fortune 100 Best Companies to Work For, Fortune Best Workplaces for Parents, Fortune Best Workplaces for Millennials, and many others.
C&F is part of Fairfax Financial Holdings. For more information about C&F, please visit our website: www.cfins.com
Job Description
Position Overview:
As a Product Owner within our Transformation Management team, you will serve as the key link between business and technology teams, driving the development and optimization of processes and technical solutions that support business objectives. This role is responsible for translating business needs into clearly defined requirements, user stories, and product features while championing user experience, operational efficiency, and measurable business value. The ideal candidate brings a strong blend of product ownership, business process understanding, stakeholder collaboration, and delivery execution to ensure solutions align with strategic and operational goals.
What you will do:
Product Strategy & Roadmap Management (40%)
- Partner with business leadership to develop and maintain a comprehensive product roadmap aligned with operational and business objectives
- Prioritize features and enhancements based on business value, technical constraints, risk, and regulatory requirements
- Balance competing priorities across multiple insurance products while managing stakeholder expectations
- Collaborate with Portfolio Management to ensure alignment with enterprise-wide initiatives
- Define measurable success criteria for product implementations and track outcomes
- Evaluate opportunities to improve workflows, user experience, and operational effectiveness across supported platforms
Agile Delivery Management (30%)
- Serve as the accountable owner for the product backlog, ensuring clarity, transparency, and continuous prioritization
- Write clear business requirements, user stories, and comprehensive acceptance criteria
- Translate complex business needs into actionable product and process solutions for development teams
- Lead Agile ceremonies including backlog refinement, sprint reviews, and related planning activities
- Coordinate with Program Increment (PI) Planning sessions to ensure alignment with broader delivery timelines
- Use Jira and related Agile tools to manage backlog items, priorities, dependencies, and sprint progress
- Collaborate with QA teams and support User Acceptance Testing prior to deployment
Stakeholder Management & Change Enablement (20%)
- Develop and execute change management plans for implementations
- Design and deliver targeted training sessions for stakeholders during product rollouts
- Create user adoption metrics and track progress against implementation goals
- Facilitate regular feedback sessions with end users to drive continuous improvement
- Serve as the primary escalation point for operational issues related to implemented products
- Develop communications that clearly articulate the value proposition, business impact, and benefits of new capabilities
- Partner with business stakeholders to gather feedback, clarify requirements, and support adoption of process and technology changes
Operational Excellence and Analytics (10%)
- Establish and monitor KPIs for product performance and operational efficiency
- Define and track success metrics such as adoption, cycle time improvement, defect reduction, and stakeholder satisfaction
- Identify optimization opportunities across platforms to improve workflow efficiency
- Support disaster recovery planning and business continuity for critical systems
Work Environment & Schedule
- Occasional travel to other C&F locations for collaborative planning sessions (10%)
- Regular participation in PI planning events (quarterly)
- Support during implementation weekends (scheduled 4–6 times annually)
What you will bring to C&F:
- Bachelor's degree or equivalent experience
- 3+ years of experience, preferably in insurance operations, underwriting, product ownership, product management, or business analysis
- Strong ability to write clear, detailed business requirements, user stories and acceptance criteria
- Experience using Jira or similar work management tools to manage product backlogs, stories, and sprint activities
- Demonstrated ability to translate complex business needs into actionable product and process solutions
- Demonstrated ability to prioritize competing stakeholder needs and make effective tradeoff decisions based on value, risk, and delivery constraints
- Working knowledge of Agile methodologies and experience in Scrum environments
- Strong analytical capabilities with data-informed decision-making skills
- Excellent communication and presentation skills for technical and non-technical audiences
Preferred Skills
- Experience with Origami Risk or similar claim administration systems
- Proficiency with Confluence or similar documentation tools for requirements and process documentation
- Certified Scrum Product Owner (CSPO) or similar certification
- Experience leading operational transformation initiatives
- Knowledge of underwriting workflows and decision processes
- Understanding of insurance regulatory requirements and their impact on product development
#LI-MS
#LI-REMOTE
What C&F will bring to you
- Competitive compensation package
- Generous 401K employer match
- Employee Stock Purchase plan with employer matching
- Generous Paid Time Off
- Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing
- A core C&F tenet is supporting your career development, so we provide a wealth of ways for you to keep learning, which may include tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
- A dynamic, ambitious, fun and exciting work environment
- We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community
At C&F you will BELONG
If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know. Belonging at C&F, is a mindset. It’s about fostering a culture of inclusion and connection, where everyone feels valued, heard, and empowered to thrive and where our social impact efforts help strengthen the communities where we live and work.
For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit https://www.cfins.com/onlineprivacypolicy/ca/noticeatcollection/ for more information.
Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $87,000 to a maximum of $127,600. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee’s contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.
