At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.
We are seeking a remote Licensed Health Insurance Account Manager to service and support an established book of individual health insurance clients. This role will assume responsibility for managing client relationships and providing ongoing support for an existing ACA (Affordable Care Act) health insurance book of business.
The ideal candidate will be customer-focused, organized, and knowledgeable about individual health insurance products. This position will serve as the primary point of contact for clients, assisting with plan reviews, enrollment support, policy questions, and annual coverage renewals.
Position Details:
- Pay: $25/hr
- Fully Remote
- Hours: M-F 9am - 5pm
- Contract:
- Start Date: 9/14/26
- End Date: 1/15/27
- Serve as the primary contact for an established book of ACA health insurance clients.
- Respond to client emails, phone calls, and service requests in a timely and professional manner.
- Assist clients with evaluating and selecting health insurance plans during Open Enrollment and throughout the year when eligible.
- Guide clients through ACA Marketplace enrollment and renewal processes.
- Conduct annual plan reviews and assist clients in understanding their coverage options.
- Maintain accurate client records and document interactions within Salesforce.
- Resolve client concerns and coordinate with carriers, marketplaces, and internal teams as needed.
- Follow up on outstanding enrollment activities and client requests.
- Stay current on ACA regulations, plan offerings, and enrollment guidelines.
- Maintain compliance with all applicable HIPAA, CMS, carrier, and company requirements.
Required
- Active Health and Accident Insurance License.
- Previous experience working with ACA Marketplace or individual health insurance products.
- Strong customer service and relationship management skills.
- Excellent written and verbal communication abilities.
- Ability to work independently and manage a designated client portfolio.
- Experience using CRM systems such as Salesforce.
- Strong organizational and problem-solving skills.
Preferred
- Experience servicing an existing health insurance book of business.
- Familiarity with HealthSherpa or ACA Marketplace enrollment platforms.
- Previous client retention or account management experience.
- Knowledge of subsidy eligibility and ACA enrollment regulations.
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At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.
- Competitive compensation
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
- A collaborative, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact
At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.
Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)
