International Travel Coordinator
Location: Lakeside North Harbour, Cosham, PO6 3EN
Salary: £29,000 and £32,000 per annum (DOE)
Hybrid working is available once you are fully competent in the role and confidently settled into this position
Who we are:
Charles Taylor Assistance is one of the leading providers of medical and security assistance, travel risk management, and travel and health claims solutions. We support global insurers and businesses.
We support retail travel insurers, corporate accident and health insurers, and global organisations with employees working around the world by helping them manage travel risks and respond effectively when medical or security emergencies arise.
Our role is to ensure customers and employees have access to expert support wherever they are, giving organisations confidence that help is always at hand when it matters most. We have built a strong reputation for delivering comprehensive medical assistance and security solutions across a wide range of environments - from holiday resorts and offshore rigs to mining operations and defence-related settings.
We regularly operate in some of the world's most challenging locations, providing trusted medical management, emergency response, and security support wherever our clients need us.
The role purpose
The Travel Co-ordinator plays a key role within the Travel Unit, supporting the organisation and management of complex, global repatriations. The role is responsible for coordinating safe, medically appropriate and cost-effective travel arrangements, often involving urgent and time-sensitive requirements.
Working closely with Technical Travel Co-ordinators, Case Handlers, Medical Teams, Airlines, Transport Suppliers and Security Risk Teams, the Travel Co-ordinator ensures that all elements of a client's journey are carefully planned and coordinated. This includes arranging flights, medical clearances, medical escorts, visas, ground transportation, accommodation and ambulance services, while ensuring that medical, airline, security and regulatory requirements are met.
The role requires strong attention to detail and the ability to manage multiple priorities and individual caseloads effectively. Travel Co-ordinators are expected to assess suitable travel options, complete accurate cost comparisons, maintain clear and accurate case records, and proactively identify and escalate any issues that could affect the safe or timely completion of a repatriation.
A key part of the position is working collaboratively with colleagues and external partners to ensure a seamless service. The Travel Co-ordinator will provide support across the wider Travel Unit, contributing to shared workloads and assisting colleagues during periods of high demand, while maintaining a consistently high level of customer care and ensuring the client's interests are protected.
Skills and experience
The successful candidate will have a strong understanding of travel planning, logistics, geography and airport operations, with experience in a fast-paced travel environment. Excellent organisational and planning skills, exceptional attention to detail and the ability to manage time effectively are essential.
Candidates should be proactive, self-motivated and confident working under pressure while managing multiple tasks and priorities. Strong written and verbal communication skills are required, together with the ability to develop positive working relationships with internal teams, medical staff, clients, airlines and third-party suppliers.
Previous experience in airport logistics, airline ticketing, business or leisure travel, including managing urgent or short notice travel arrangements, visa requirements and last-minute changes, is essential. Experience within comparable sectors such as marine, offshore, airport or other operational travel environments would also be valuable.
Essential experience
- Knowledge or recent experience using Amadeus GDS or a similar Global Distribution System
- Understanding of airline ticketing rules, regulations and procedures across a broad range of carriers.
- Highly organised and exceptionally detail-oriented
- Proactive, adaptable and solutions-focused
- Able to remain calm and effective in a time-critical environment
- Confident managing multiple priorities and competing demands
- A strong communicator and relationship builder
- Customer-focused while maintaining commercial and operational awareness
- A supportive and collaborative team player
- Comfortable working within a global travel and airport environment
Benefits:
We value our people and offer a comprehensive benefits package including:
- Incremental holiday allowance
- Contributory pension scheme
- Health Cash Plan worth up to £1,700 per annum
- High-street rewards scheme for family and friends
- Worldwide family travel insurance (subject to qualifying criteria)
Please note that we're unable to consider applications from candidates who have previously applied or interviewed for this role.
If you are currently waiting for your UK Graduate Visa, we will only be able to consider your application once your visa has been successfully granted. Unfortunately, we are unable to progress applications until the Graduate Visa has been issued.
We provide a comprehensive training and onboarding programme for all new staff. This programme is the start of a learning journey which involves regular coaching, feedback and skill development. Our investment in you allows you to grow and progress for the longer term. For this reason, if you are in possession of a visa please note that we will be unable to consider you for one of our positions if you have less than 18 months remaining on your visa. If you have less than 18 months remaining on your visa, we may still consider you for one of our roles if you can provide one of the following:
- Clear evidence of family ties that would go on to provide you with the eligibility to extend your visa.
- Clear and current evidence that you qualify for a visa extension under the UK immigration laws and can also provide supporting documentation of this.
