What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

Join us and play your part in something special!

The Claims Technician, with moderate guidance, is responsible for initiating, directing, and controlling the activity in support of case management and the claims process in accordance with the Markel Service Standards. The Claims Technician may be called upon to assist the Claims organization with other responsibilities as requested by management. Unless otherwise indicated, all items included in the Outcome Statements are measured by Supervisor’s/Manager’s observations, quantity of work completed, external and internal feedback and Audits.

Job Responsibilities

Complete assigned daily claims support activities timely and accurately (whether as primary or backup role) according to Markel Service Standards
Maintain understanding of departmental service standards and guidelines, systems, workflows, reports, forms, products, and other information needed to complete work assignments.
Understand implications of the business environment including processes and technology to provide analysis and advice in area of expertise. Influence decisions on workflow and service standards within team to achieve goals of Markel.
Stay abreast of changes in operational procedure and identify and communicate process enhancement opportunities to management that allow for service improvements and/or increasing efficiencies.

Additional Requirements

Strong PC skills, especially in Word, Excel, Outlook and paperless working environment
Ability to learn other software required for role
Strong skills in verbal and written communication, analysis and problem solving, organization and time management
Excellent customer service skills
Detail-oriented
Self-directed and highly productive with minimal supervision
Comfortable with high volume workloads, multiple priorities and productivity standards
Experience working in a team-oriented, collaborative environment
Strong desire for continuous improvement
College degree required
Insurance experience preferred

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Claims Technician (Bermuda)

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