Crum & Forster Company Overview
Crum & Forster (C&F) with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A" (Excellent) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry.
Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the October 2023 Great Place to Work® Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion.
C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: www.cfins.com.
Job Description
Seneca Insurance is a specialty property and casualty insurer, part of Crum & Forster (Fairfax Financial Holdings, Inc.), which takes a creative and disciplined approach to providing profitable insurance solutions. Our most valuable asset is our staff - 300+ employees, and growing, in locations throughout the United States - committed to delivering customized products with superior customer service. For more information about Seneca, please visit our website: http://www.cfins.com/seneca/.
What you will do for C&F:
This position would report directly to one of the Property Claims Managers. The Property Claims Assistant’s primary responsibility is to provide overall administrative assistance to the entire Property Claims team, which includes, but is not limited to, the following:
- Place all of the following WINS screens/information in ImageRight (“IR”) on every new Property claim:
- First Policy Written
- Current Wins Policy
- Current Billing
- Additional Insureds
- Facultative Reinsurance
- Claims history
- Place all of the following Policy information/documents in IR on every new Casualty claim:
- Current term Policy for which the date of loss occurred
- All policy endorsements
- Application
- Quote
- Binder
- Loss Control Inspection report
- Mail and/or Email Acknowledgment Letters on all new claims when requested by an adjuster*
- Process payment request forms on behalf of adjusters
- Send copy of claim file to Counsel when requested by adjuster
- Mail and/or Email ROR/Denial letters when requested by adjuster*
- Complete ISO search and drop results into IR
- Complete Legal X form when counsel is assigned to a claim
- Close out Legal X entries when claim file is closed or when requested by adjuster
- Communicate basic claim status to brokers (further training on this will be provided by the Claims Manager)
- Download Dropbox files into IR
- Follow up with adjusters and managers on Checklist items
- Set up Encircle
- Request police/fire reports
- Request weather/hail/lightning reports
- Draft “Withdrawal letter” and receive approval to send by adjuster or manager
- Draft “Loss below deductible letter” and receive approval to send by adjuster or manager
- Draft “Depreciation holdback letter” and receive approval to send by adjuster or manager
- Draft “Lien letter” to the NYC Department of Finance on NYC claims and receive approval to send by adjuster or manager
- Draft “30-Day status letters” to insured and Public Adjuster and receive approval to send by adjuster or manager (to adhere to state regulations – need adjuster to request this no later than 25 days)
- Follow up with Insured and/or Public Adjuster for items requested and not received (i.e., request for by-laws/proprietary lease/ lease, request for books and records, request for inventory of loss or estimates, request for retainer and comp agreement, etc.)
- Follow up for executed Proof of Loss, attach to IR and task Adjuster for review
- Complete subro initiation form, attach to IR and task to Adjuster for review and submission
- Draft “Subrogation letter” to potential target(s) and receive approval to send by adjuster or manager
- Other duties as required and approved by the Claims Manager and SVP
Tasks marked with an “*” may be shared with the Claims Administrative Assistant. This position will not have any financial authority or direct access to any financial systems.
As a Property Claims Assistant, you will contribute to the Property Claims team in the following ways:
- Communicate effectively to ensure all transactions are accurate.
- Pay careful attention to detail.
- Demonstrate a genuine interest in the success of the company.
- Establish effective organization and prioritization skills to maximize productivity.
- Provide excellent customer service.
- Anticipate and identify problems and recommend ways to improve team efficiency and overall customer satisfaction.
- Keep management informed verbally and in writing of activities and problems within assigned area of responsibility; and, refer matters beyond limits of authority to manager for direction.
What you will bring to C&F:
- Strong mathematical aptitude
- Proficiency in Microsoft Office applications (Word, Excel, Outlook)
- Solid verbal and written communication skills
- Detail oriented
- Ability to work in a fast paced environment
- Be able to work independently as well as part of a team
- Bachelor’s Degree and no prior experience required in the Claims area OR 3 to 5+ years of claims support experience in a corporate environment
- Must obtain and maintain required insurance industry designations / license(s)
- Abide by departmental policies and procedures, including authority levels, to comply with corporate risk management controls
- Communicate effectively to ensure all transactions are accurate.
- Pay careful attention to detail.
- Demonstrate a genuine interest in the success of the company.
- Establish effective organization and prioritization skills to maximize productivity.
- Provide excellent customer service.
- Anticipate and identify problems and recommend ways to improve team efficiency and overall customer satisfaction.
- Keep management informed verbally and in writing of activities and problems within assigned area of responsibility; and, refer matters beyond limits of authority to manager for direction.
What C&F will bring to you
Competitive compensation package
Generous 401K employer match
Employee Stock Purchase plan with employer matching
Generous Paid Time Off
Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing
A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
A dynamic, ambitious, fun and exciting work environment
We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community.
At C&F you will BELONG
We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodation, please let us know.
For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit https://www.cfins.com/onlineprivacypolicy/ca/noticeatcollection/ for more information.
Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $40,700.00 to a maximum of $59,600.00. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee’s contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.
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