Reporting to the Litigation Team Leader, you will be handling a caseload of Claimant Employers Liability claims, Personal Liability claims and unusual Road traffic Accidents such as Pedestrian or Cyclist claims.
Handling customer claims by continually using the firm’s technical processes and accurately documenting each activity that has taken place within a timely manner.
Leading all client work allocated in accordance with the detailed procedures and quality standards contained in the company’s manual and client protocol
Completing all necessary investigations into the circumstances of the incident and the value of the client’s claim, carrying out legal research as the need arises.
Collating and review the evidence.
Assessing prospects of the claim succeeding on its merits.
Assessing the likely value of the claim for personal injury and recoverability of financial losses.
Making sure clients are provided the correct legal advice. Where appropriate, handling clients’ expectations, explaining decisions and the steps in the claims process clearly and succinctly, and ensuring clients are treated fairly.
Negotiating settlement on the best possible terms for the Client ensuring that instructions are followed or taken at the necessary points. Ensuring that the legal expenses' provider is kept updated at all key stages.
Drafting the necessary documents to issue court proceedings, align with court directions, draft statements and ready the file for a final court hearing. Instructing counsel as necessary, drafting the brief and checking costs statements.
Identifying, owning and handling the risks involved in running our business appropriate to the role, in line with the relevant risk framework and in compliance with all DLG Legal Services policies and procedures, the Solicitors Accounts Rules and the SRA Code of Conduct at all times.
Handling cases effectively. Making sure that client work is progressed efficiently to meet departmental targets and Service Level Agreements and the customer is kept informed where appropriate.
Identifying and appropriately investigate all conflicts, complaints and potential acts of negligence. Ensuring they are reported immediately to a team leader or member of the compliance team.
