Who are we?
A strategic and trusted insurance partner, Berkshire Hathaway Specialty Insurance (BHSI), provides a broad range of commercial property, casualty and specialty insurance coverages and outstanding service to customers and brokers around the world. Part of Berkshire Hathaway’s insurance operations, we bring our solutions to market with our stellar brand name, top-rated balance sheet, and the expertise of our global team of professionals, who exude excellent capabilities and strong character.
We are a values-based organization where respect, integrity, excellence, collaboration, and passion define who we are and how we do business. We value diversity of backgrounds, experience, and perspectives and strive to foster an inclusive environment that enables all our team members to bring their best selves to work. We are one team committed to building a culture where every teammate has the opportunity to contribute and be recognized. Want to be part of the team building the finest property, casualty and specialty lines insurance company in the world?
Learn more about our unique culture and history .
Job Opportunity
Berkshire Hathaway Specialty Insurance (BHSI) has an exciting opportunity for a Senior Director, Technology to join our Policy Technology team in Boston. This role has responsibilities for managing the production support stream of work for our Duck Creek policy administration system and will include people management responsibilities over time. We are seeking a self-directed hands-on leader to manage a high volume of incident & enhancement tickets and oversee resources both onshore and offshore. The ideal candidate will combine a process ownership mindset with developer expertise, be able to lead and mentor within a collaborative team setting and thrive in an environment that demands individual accountability.
Duties & Responsibilities
- Manage the daily operations and maintenance of the Duck Creek policy administration system including incident response.
- Manage and mentor a team of technical and functional resources, ensuring effective collaboration and performance.
- Coordinate with onshore and offshore teams to ensure seamless project execution and delivery.
- Develop and implement strategies for system enhancements and improvements.
- Ensure adherence to SDLC delivery models and best practices.
- Have in depth knowledge of items in ticketing systems and be accountable for metrics around activities and processes.
- Engage in negotiations of scoping priorities and resource allocation with IT & business stakeholders.
- Monitor system performance and address any issues or challenges promptly and consistently.
- Monitor the effectiveness of processes and seek ways to continuously improve them.
- Work closely with the application architecture.
Qualifications, Skills And Experience
- At least 7 years of leading technical teams in an insurance domain and 15 years of overall relevant experience required.
- Proven experience in managing technical teams, both onshore and offshore.
- Strong technical understanding of the Duck Creek or similar policy administration system.
- Ability to grasp the implications of multiple P&C insurance projects on a global scale, identifying patterns for consolidation or separation based on technical risks.
- Flexible and open to learn from different groups and perspectives.
- Proficiency in various SDLC delivery models.
- Excellent leadership and team mentoring skills for technical resources.
- Strong problem-solving and analytical abilities.
- Effective communication and interpersonal skills.
- Ability to think strategically required.
BHSI Offers
- A competitive package and exciting growth opportunities for career-oriented teammates.
- A dynamic, action oriented, and thoughtful environment centered on always doing the right thing for our customers, teammates, and our other stakeholders.
- A purposely non-bureaucratic organization that embraces simplicity over complexity and emphasizes individual excellence in a team framework.
- Benefits that support your life and well-being, which include:
- Comprehensive Health, Dental and Vision benefits
- Disability Insurance (both short-term and long-term)
- Life Insurance (for you and your family)
- Accidental Death & Dismemberment Insurance (for you and your family)
- Flexible Spending Accounts
- Health Reimbursement Account
- Employee Assistance Program
- Retirement Savings 401(k) Plan with Company Match
- Generous holiday and Paid Time Off
- Tuition Reimbursement
- Paid Parental Leave
The base salary range for this position in Boston, MA is $155,000 to $190,000, along with annual bonus eligibility. Total compensation for a candidate is determined by their relevant skills, location, and experience. We value our teammates – both their capabilities and character – as demonstrated by our amazing culture.
NOTE: Compensation will be commensurate with experience. This job description is not intended to be all-inclusive. Team Member may perform other related duties as negotiated to meet the ongoing needs of the organization.
