Assistant Claims Adjuster, Property and Casualty
Department: Specialty Claims
Employment Type: Permanent - Full Time
Location: London
Reporting To: Dean Plumridge
Description
CFC’s Property & Casualty claims team handle claims involving property damage and bodily injury across a variety of businesses, sectors, policy types and locations around the world. Industries we handle claims for range from tech start-ups to established restaurants, through to large scale food manufacturers. Consequently, every day is different!
The team is close knit and highly supportive. We believe in nurturing skills and talent, and celebrating a job well done. We are looking for someone who is highly adaptable, inquisitive and unafraid of being challenged, to assist the team in handling their varied caseload and to provide support to other units from across.
About the role
The role of the Assistant Claims Adjuster will involve working closely with CFC colleagues within the Claims, Underwriting, Finance, IT and Products teams whilst being subject to all relevant legal and statutory (including FCA and Lloyd’s) requirements and obligations.
You will help ensure CFC’s claims department continues to act as an effective TPA for its capacity providers in accordance with binding authority SLAs & claims handling agreements, with adherence to Treating Customers Fairly (TCF) and Conduct Risk. This will involve handling a caseload of your own claims and well as general claims administrative duties such as electronic file management filing and payment requests, and the production of management information.
You will also support the Team Leader, P&C, Specialty Lines Claims Manager and the Claims Director and claims team on an ongoing basis; and working closely with underwriters, attending underwriting meetings as appropriate, providing feedback on claims issues/trends and the Products team concerning the development of CFC’s products and wordings.
About you
You will have good verbal and written communication skills and attention to detail, excellent organisational skills and ability to operate under pressure, willingness to learn and challenge the status quo, and a positive and enthusiastic attitude.
Prior insurance claims handling experience in the Lloyd’s / London market is desirable, but not required. Similarly, while being educated to degree standard is preferred it is not a requirement.
Key to success in this role will be an ability to embrace tests and find creative solutions.
Core Values
Love what you do:
We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers.
Challenge everything:
We’re never afraid to question the way that things are done and we constantly challenge ourselves and others to makes things better.
Have fun, be good:
Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.
