About Us
Speed, simplicity, and a common-sense human touch. It’s what we do. And we do it well. We connect our customers with the very best in home, pet, travel, life, over 50s life, cycling, and SELECT Premier insurance – anytime, from anywhere. We’ve been changing the game for insurance since 1985. And with several of the UK’s most trusted brands under our wing, we’ve developed a reputation as one of the UK’s most trusted insurance businesses.
We currently have an exciting opportunity to join our Birmingham based Motor Fulfilment team as a Motor Deployment Agent, on full-time and permanent basis.
Purpose of Role
Our Motor Deployment Agents provide support and manage the external engineers (motor field) team’s workload by being responsible for arranging inspections of vehicles following a motor claim. Playing a pivotal role in our customers experience, our Liaisons ensure we are utilising our engineering field force effectively by organising efficient routes, whilst providing high levels of customer service. Responsible for fulfilling the total loss journey by ensuring speedy payments to customers and making sure all systems are correctly updated. This is a role which is constantly evolving to meet the business needs and to provide our customers with a first class service.
Key Accountabilities
Achieve / exceed key customer metrics, ensuring the customer experience is at the heart of everything we do, treating customers fairly at all times.
Handle inspection requests which consist of: Low Speed Impact / Credit Hire and Without Prejudice inspections.
Lead, develop and use appropriate judgement to deliver excellent performance, in line with the Direct Line Group values and strategy
Ensure the best use of your resource to meet customer demands and achieve business Service Level Agreement’s
Control and manage the operational costs
Identify, own and manage the risks involved in running our business appropriate to your role, interacting with the appropriate internal and external contacts, ensuring opportunities and threats are managed proactively and in line with the Group Risk Framework minimum standards.
What we are looking for:
Excellent customer service skills
A strong communicator – both verbal and written
Excellent organisational skills
Team player
Ability to work well under pressure
Ability to learn new skills whilst working in a fast-paced environment
Contract: Permanent
Hours: 35 hours (Monday – Friday, 9am-5pm)
Location: Birmingham (Livery Street)
What we’ll give you:
We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office working, varying with the nature of your role. Core benefits include:
9% Private Pension
50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
Additional optional Health and Dental insurance
EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
Generous holiday allowance
Buy as you earn share scheme
Employee discounts and cashback
Plus many more
Life at Direct Line Group
Direct Line Group is an equal opportunity employer. We value diversity and we're committed to making DLG a truly inclusive place to work.
We recognise and embrace that people work in different ways and we'll always adapt as much as possible so you have the best and most comfortable working environment that we can offer. We know you're more than a CV, and the things that make you, you, can bring real potential to DLG.
If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.
Ways of Working: Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here.
#LI-PK1 #Hybrid
