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Regular or Temporary:
Regular
Language Fluency: English (Required)
Work Shift:
1st Shift (Canada)
Please review the following job description:
The Business Analyst reports to the Vice President, Administration. The position is responsible for supporting the various administration functions through the identification and implementation of technical solutions. The incumbent will use their strong analytical and coding skills to provide technical support for RMA’s in house administration system. By liaising with Administration management, teammates and other stakeholders, the incumbent will perform process analysis, articulate solution requirements, and ensure final solutions are implemented successfully.
KEY RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
- Provide technical support to the Administration team by identifying and implementing automated process improvements.
- Build and maintain various queries and tables through SQL, VBA and/or Python.
- Gain a solid understanding of the Administration system architecture; how business is maintained in back-end tables, and understanding and maintaining stored procedure code, etc.
- Drive process-oriented discussions, to investigate business and/or systems issues and inefficiencies.
- Communicate analysis and results to various stakeholders and management.
- Develop business requirements and traceability documents using Microsoft Office or other industry standard tools.
- Develop an understanding of business processes as they relate to operations.
- Contribute to a culture of continuous improvement.
EDUCATION AND EXPERIENCE
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Post-secondary undergraduate degree, preferably in a business, mathematics, statistics, or computer science program.
- Two years’ experience in a business process analysis role.
CERTIFICATIONS, LICENSES, REGISTRATIONS
FUNCTIONAL SKILLS
- Strong interpersonal skills.
- Advanced level of knowledge in Excel and/or Access.
- Strong demonstrated experience with SQL, VBA, R/Python.
- Able to juggle multiple tasks with multiple stakeholders and across several projects.
- Strong analytical and problem-solving skills.
- Clear and concise communication skills (oral, written, presentation).
- Strong process analysis skills and comfortable asking probing questions, challenging the status-quo, and identifying areas for automation.
- Strong critical thinking skills and the ability to understand and synthesize business issues and information quickly.
General Description of Available Benefits for Eligible Employees of CRC Group: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of CRC Group offering the position. CRC Group offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. Depending on the position and division, this job may also be eligible for restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
CRC supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC is a Drug Free Workplace.
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