Who are we?
Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
The Role
To assist in the creation and delivery of software training programmes for Howden staff by training them on Insurance Applications, Microsoft Office and any other tailored system(s) to the required levels
What you'll be doing:
Planning, creation and delivery of IT systems and other projects as the need arises both via classroom and virtual
Ability to storyboard and deliver eLearning materials using a variety of applications (e.g. Adobe Captivate and Digital Adoption Solutions (DAS) like WalkMe/WhatFix)
Maintain accurate training records/MI
Maintenance of first line user support help functions
Collaborating closely with internal stakeholders and other organisations to search out areas for Business training support
Delivery of Insurance software applications, MS Office (incl. Teams/O365) to sophisticated level and other tailored internal IT applications as the need arises and
Ability to assess individual and Group needs
Research (where required), plan and prepare/update new/existing materials
Make use of new technology such as DAS and Teams for delivery
Conduct post training assessments to identify areas of improvement and transfer of knowledge
Who we're looking for:
Ability to prioritise work load and balance multiple projects/deliveries
Operates in an honest, professional and ethical manner
Crucial - Prior training delivery experience (classroom and virtually)
Crucial – Microsoft Office (Incl. Teams/O365) to advanced level
Experience of crafting/maintaining eLearning (preferably on Adobe Captivate and DAS style platforms)
Attention to detail
Highly organised, with good planning/time management skills
Able to work independently and use initiative
Able to positively react to change.
Resilient and calm under pressure.
Team player, networks and able to build balanced relationships
What do we offer in return?
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
Our successes have all come from someone brave enough to try something new
We support each other in the small everyday moments and the bigger challenges
We are determined to make a positive difference at work and beyond
Reasonable adjustments
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Permanent
