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Senior Marine Claims Adjuster

Convex • London, City of London, GB • 2w ago

Senior Marine Claims Adjuster

Department: Claims

Employment Type: Permanent

Location: London, UK

Description

This is a leading edge, forward thinking Claims adjusting role. You will be responsible for claims handling activities and claims management relating to Marine and Crisis Management Claims arising from business written by the Convex Group. This role is outcome-driven, and one which combines technical adjusting, account management, commercial and relationship management skills – underpinned by experience in fast paced, technology enriched environments. You will report directly to the Head of Marine & Specialty Claims and be a key part of the Convex Claims team.

Key Responsibilities

Claims management from first notification of loss to final settlement including coverage analysis; investigation; evaluation; reserving and resolution in accordance with established guidelines, service standards and regulations
Actively managing claims to achieve the best indemnity outcomes.
Review work done by Third Party Administrators and take ownership of large and complex claims.
Alignment to Convex claims key performance indicators, governance frameworks, Convex claims procedures and processes
Review claims movements and be advisory to the business with regard to potential exposures
Take responsibility for data gathering and sharing industry or event knowledge with relevant colleagues
Contribute to the attraction and retention of business through service excellence
Ensure great loss outcomes and reserve accuracy through direct intervention on large loss events where required, and identification of loss trends which may impact ranking, reserves or risk selection
Build and sustain relationships with insurance underwriters, brokers and clients and work collaboratively together in addition to liaison with actuaries and data teams internally on loss related matters.
Contribute to the preparation of local claims reports and claims updates to the Board as required
Be prepared to participate in wider claims strategic initiatives or committees within the organisation
Understand our purpose enables us to deliver the best claims service experience to clients and also meet all regulatory requirements
Be an advocate for client service as a brand differentiator and demonstrate behaviour that align to the Convex core values as set out below.
Manage or support on key Convex projects as required.

Skills Knowledge and Expertise

Solid experience of handling Marine Claims, specifically experience in Cargo would be relevant but we’d consider experience in Hull, Liability, Cargo, Fine Art & Specie, War.
Able to communicate effectively at all levels of seniority
Excellent client service and commitment to go the extra mile.
Robust negotiation and diplomacy skills
A high degree of problem-solving capability
Detail orientated with analytical mindset
Work at speed given complex and difficult technical situations, with strong prioritisation skills
Flexible and adaptable to change, able to contribute in an entrepreneurial environment
Prior experience of undertaking client claims reviews and audit activities
The ability to balance innovation with pragmatism and speed of execution.