Company:
Xpera Risk Mitigation and Investigation LPIT Support Specialist
Overview
IS/IT Technician is responsible for delivering end-to-end support in accordance with IT service level agreements. By partnering with end-users and technology groups, the IS/IT Technician ensures all incidents are analyzed, resolved, and reported back within the promised timeframes.
Project Participation (15%)
Participate in small to medium complexity infrastructure/software projects which may involve multiple team members
Communicate project progress to IT stakeholders
Identify project risks, escalate issues to management, and assist with mitigation steps as required
IT Process Documentation (10%)
End-User Support (75%)
Work with end users to determine and resolve issues
Advertise and document fixes (either through tickets or support manual chapters) to develop best practices
Follow the quality assurance, documentation and process standards set by your Support leadership
Qualifications & Experience
Preference of post-secondary education in Computer Science or a related discipline
4+ years of experience in a Support/systems administration role working in a Team environment
Consistently demonstrating competency in all job responsibilities associated with IS/IT Technician I role
Insurance industry experience is an asset
Familiarity with imaging solutions
Excellent software/hardware/networking troubleshooting skills
Experience with Active Directory
Familiarity with Antivirus and Encryption
Excellent communication skills
Experience with help desk ticketing software
Experience with image deployment processes and methodologies
Ability to analyze and prioritize issues
Ability to multi-task and handle a high volume of concurrent tasks
Works collaboratively with others inside and outside the IT team to achieve goals
Environment/Working Conditions
Dynamic environment with tight deadlines, numerous and changing priorities
Occasional evening/weekend/overtime required to meet deadlines or deploy solutions
Occasional travel as needed
All prospective employees must pass a background check
Office environment including prolonged periods of computer use
