Job Description
The Role
As the Complaints Data Analyst, you will work with the Complaints Management Team in order to source and analyse data and produce outputs in the form of reporting and analysis. This will help to deliver detailed root cause analysis and drive continous improvements in products and practices which impact our customers and front line services.
Responsibilities
- Support the Complaints Team by generating data analysis and improving reporting capabilities
- Utilise Power BI and other tools to drive analysis and create reports that help support business decisions
- Work with stakeholders across the business to understand and resolve data source and quality challenges.
- Work with the Complaints Manager and the Conduct Team to carry out market standard customer outcome testing and assurance activities as required by the relevant regulator
- Work with the Compliance & Conduct Teams to ensure that all potential conduct risks arising from complaints are identified and escalated to the right stakeholders.
- Collaborate with relevant business functions e.g. Claims, Conduct, and Delegated Underwriting to enable data driven decision making.
- Provide support by assisting with data and trend analysis to identify potential areas of conduct risk and exceptions and help drive potential improvements to existing processes.
- Assist with all relevant conduct & regulatory reporting
- Play an active and ongoing role in the delivery of specific projects around customer complaints experience and outcomes, including Consumer Duty and Customer Vulnerability
Skills And Experience
- Strong time management and prioritisation skills
- Excellent problem-solving skills
- Analytical mindset
- Good communication skills
- A cross-functional team player. Candidate will be working with stakeholders across multiple business functions, and therefore will need to have good stakeholder management skills
- Experience using Power BI & Excel
- Data analysis
Our Benefits
ABOUT US
We offer all employees a comprehensive benefits package that focuses on their whole wellbeing. This includes hybrid working, a competitive base salary, non-contributory pension, discretionary bonus, insurances including health (family) and dental cover, and many other benefits to enhance financial, physical, social and psychological health.
About Canopius
Canopius is a global specialty lines (re)insurer. We are one of the leading insurers in the Lloyd’s of London insurance market with offices in the UK, US, Singapore, Australia and Bermuda.
At Canopius we foster a distinctive, positive culture which enables us to bring our whole selves to work to flourish as people, and build a business which delivers profitable, sustainable results.
Based in incredible new offices in the heart of the City of London, Canopius operates a flexible, hybrid working model and is committed to providing an environment that challenges employees to be their best and where everyone's unique contributions are recognised, valued and respected.
We are fully committed to equal employment opportunities for all applicants and providing employees with a work environment free of discrimination and harassment. All employment decisions are made regardless of age, sex, gender identity, ethnicity, disability, sexual orientation, socio-economic background, religion or beliefs, marital or caring status, or any other status protected by the laws or regulations in the locations where we operate. We encourage and welcome applicants from all diverse backgrounds.
We make reasonable adjustments throughout the recruitment process and during employment. Please let us know if you require any information in an alternate format or any other reasonable adjustments.
