Helping you do more
DUAL is a different kind of MGA and has been since day one in 1998. We’ve built our business on the idea that when industry expertise, intelligent underwriting and an entrepreneurial mindset come together, insurance can help our partners thrive. Today that philosophy is as relevant as ever. Our intermediary and carrier partners around the world rely on our underwriting teams to take initiative, lean into the challenges of an increasingly complex world, and respond to our clients’ emerging needs.
A career that grows with you
DUAL is a place where you can bring your whole self to work – a people-first company that helps you be the best you can be.
—A great opportunity for a motivated, team player
—Working within an energetic, fast paced and collaborative team
—We are looking for a hands on, proactive, solution driven candidate, with excellent communication skills
—Full time position: 5 days a week (Remote working & London)
Role overview
The role entails working in a fast paced and challenging environment with responsibilities for producing and overseeing delegated authority data within a Bordereaux team, inclusive of Written, Premium and Claims Bordereaux, technical analysis and reporting. The role will also involve working with internal teams to address issues and external stakeholders to maintain relationships so excellent communication skills are key.
Role responsibilities
- Liaise with Business Units to facilitate formal bordereaux information structure for Written/Premium/Claims, working with global products and in a multi-currency environment to ensure reports are accurate and up to date when sent to Brokers/Carriers.
- Monthly review of portfolio for Business Unit, highlighting issues/significant changes etc.
- Proactively raise and manage queries through to resolution with both internal and external stakeholders.
- Maintain and develop Monthly Management information Written/Claims/Premium/Aged Debtor by Business Unit.
- Control of Business Units metrics KPIs and Root cause Analysis across Business Unit binders.
- Check key metrics are being adhered to including Binder Limit/Condition Review/Taxes/Lloyds Risk Codes exception reporting and review.
- Ensure process and procedures are compliant with DUAL business policies and local business policies.
- Management of payments to carriers and other third parties on a monthly basis. Reconciliation of claims trust accounts.
- Respond in a timely manner to External Audit requirements / requests
Key Skills
- Ability to adhere to and manage strict SLAs.
- Identifies and resolves problems proactively and in a timely manner.
- Actively seeks opportunities for improvement and development.
- Displays original thinking and generates creative solutions
- Time management and prioritisation.
- Strong working knowledge of Microsoft Excel.
- Can handle multiple tasks with interruptions
- Numerate and can demonstrate accuracy and thoroughness
- Resilient and adaptable to change.
- Confident and able to develop relationships through effective communication.
- Meticulous and strong attention to detail.
Knowledge and Experience
- Experience in reporting in Lloyds minimum standards.
- Knowledge of LMTOM & Market business glossary.
- Experience in producing Written, Premium & Claims bordereaux.
- Well practiced in reconciliations.
- Strong Excel knowledge (Formulas & Pivot Tables)
- Understanding of Delegated Authority
Compliance & Regulatory Responsibilities
- To remain compliant at all times.
- To obtain appropriate approvals to ensure compliance with company policy, procedures and regulatory requirements/rules, with regards to data protection, money laundering etc.
- To share ideas, best practice and other information within the team.
- Ensure that own performance, HR and T&C records are up to date and meet the Company’s requirements.
- Maintain accurate records and deal with correspondence appropriately.
What do we offer in return?
Yes, we offer all the usual rewards and benefits - including great healthcare provision, a wide variety of wellbeing offers, competitive salary, generous pensions and more - but we know you expect all that.
What you might not expect is a job where everyone has a voice, where volunteering in the community is part of the day job, and where everyone is encouraged to play a part towards our sustainability goals. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community.
Our culture: People First
Our core values dictate how we live and work. We are a group with independence and people at its heart and we are a home for talent with a unique culture: the biggest small company in the world
The focus on being a People First business has always been at the very heart of the Group; our vision was to create an independent business with a unique culture and one that would survive and thrive as a business controlled by the people working for it. And finding the most talented and entrepreneurial people to join the Group has been and will continue to be key.
Diversity & Inclusion
At DUAL we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
DUAL is where ambitious people thrive
There’s an independent spirit and an entrepreneurial feel that run throughout the business. You’ll have greater freedom to use your talents to help clients and colleagues do more. We believe that’s fundamental to realising our vision to be the world’s best underwriting business.
Working here is rewarding
As well as job satisfaction and a stimulating culture, working at DUAL comes with all the benefits you’d expect from a global business – and some you wouldn’t.
— Family-first policies that support you through all of life’s milestones
— Health and wellbeing benefits including private medical insurance and more
— Critical illness and life insurance cover to give you extra financial security
— A choice of rewards for every five years of service, including shares
— Volunteer leave so you can make a difference outside of work too
Reasonable adjustments
At DUAL, we're committed to providing reasonable accommodations to make sure our positions align with our people’s needs. For example, we can always make adjustments to your office set-up – your software, hardware, desk and so on. We may also be able to offer flexible hours or hybrid working depending on your role and location. If you're excited about this position but have doubts as to how ‘workable’ it is for you, please send us your application. If your profile fits the criteria, we’ll be happy to chat about any reasonable accommodations you may need.
The power to change our world
As a business, DUAL is about taking action. It’s fundamental to our entrepreneurial spirit, and it doesn’t just apply during office hours. It relates to the communities we move in and the world we live in. That’s why we constantly strive to be a force for good.
Permanent
