With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.
POSITION SUMMARY
The Claims Intake Supervisor will oversee a team of Intake Representatives and complete day-to-day activities/tasks related to accurately identifying, triaging and setting up incoming First Notice of Loss’s across all Arch business lines.
POSITION DESCRIPTION
- Supervises a team of 8+ Claims Intake Representatives.
- Manages the workflow, productivity and quality of the CIRs.
- Readily develops Key Performance Indicators (KPIs) and team/individual goals that are Specific, Impactful and Measurable, promoting strong team performance that meets business needs.
- Tracks and reports on KPIs, identifying trends and preparing plans to tackle issues affecting timeliness and accuracy of claim setup.
- Conducts annual performance reviews, supplemented by weekly coaching sessions with direct reports.
- Create and maintain job aids and deliver training as needed to new and established staff.
- Continuously seeks and implements ways to improve efficiency in managing the daily workload.
- Primary responsibility for addressing Intake related questions and escalations to include but not limited to, delayed policy availability within claims systems, policy/insured identification/routing, and rush requests.
- Assists in managing day-to-day activities completed by the CIRs, including by not limited to: accuracy and timely routing/setup of incoming FNOLs, preparation and routing of acknowledgement letters, merging and transfer of files, and oversight files.
- Provides administrative support to the Claims Department.
- Practices professional communication and confidently collaborates with other units/departments within Arch to ensure a World Class Customer experience.
- Engages and Participates in the Arch Experience values and continuous improvement initiatives
- Works closely with other Omaha Office Leadership to harbor a culture of collaboration, integrity, inclusivity and positivity.
- Other Administrative duties as assigned by Claims Intake & Operations AVP.
- This position will work 3 days from the Omaha office and work from home 2 days per week.
EDUCATION AND EXPERIENCE
- High School Graduate or equivalent, College experience preferred
- Minimum 3 years experience in the Insurance Industry (Commercial Lines Claims preferred) OR 3 years experience in highly regulated, customer-focused roles requiring strong skills in risk assessment, data accuracy and client communication
- MS Office, WORD, EXCEL
- Ability to navigate multiple systems
- Must be detail oriented
- Superior desk management, communication, organizational and customer service skills required; Leadership experience a plus
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Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more. Click here to learn more on available benefits.
Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.
14400 Arch Insurance Group Inc.
