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Regular or Temporary:
Regular
Language Fluency: English (Required)
Work Shift:
1st Shift (United States of America)
Please review the following job description:
This role is responsible for designing, developing, and facilitating both Instructor-led Training (ILT) and online learning content training deliverables for employees, clients, trusted advisors, and insurance broker audiences.
Our employees work a hybrid schedule. On the days we are not in the office, our teams are able to collaborate using video and screen sharing technology which means you'll feel like you’re part of the team while also enjoying the convenience of working from home.
At CRC Benefits, an industry leading provider of benefits services, we believe that it takes great employees to build a resilient organization. Our culture is based on corporate values that focus on inclusion, trust, collaboration, and innovation to help us build a bright future. As a result of listening to our employees, CRC Benefits has earned a Top Workplaces USA award three years in a row based solely on employee feedback and insight! If you want to work for a company where employees are valued and growth is encouraged, CRC Benefits could be the place.
KEY RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
- Researches, develops, schedules, and delivers training for new initiatives, system projects, products and promotions as well as new or revised processes, policies, procedures, and regulations
- Collaborates with proper stakeholders on optimal design of training deliverables to meet the identified need.
- Manages development of projects from inception to completion.
- Designs and develops training deliverables as dictated by the internal instructional design process using a range of courseware and media development tools.
- Designs training deliverables in a variety of formats including print, graphics, audio, video, and animation technologies.
- Collaborates with external media and design vendors to ensure quality and consistency of product and timely delivery of completed instructional media elements.
- Reviews courseware for instructional effectiveness and usability. Consider feedback from end users and subject matter experts and implement strategies to improve courseware.
- Remains current with and has a thorough understanding of the latest industry technology tools and trends in online education and instructional media.
- Facilitates & trains on‐site and remote training to new hires and existing sales employees in all branches when needed
- Able to travel up to 10% of the time.
- Physical requirements include sitting, frequently speaking and hearing, and occasionally standing, walking, bending, kneeling and the ability to lift up to 25lbs.
- Other duties as assigned and requested
EDUCATION AND EXPERIENCE
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Bachelor's Degree in Education, Instructional Design or related subject.
- Minimum of 5 years of instructional design and/or technical writing experience and corporate training.
- Experience with instructional authoring tools such as Adobe Creative Cloud Suite, Articulate, Camtasia and others.
- Experience with publishing online courses compatible with SCORM for LMS.
CERTIFICATIONS, LICENSES, REGISTRATIONS
• None
FUNCTIONAL SKILLS
- Must have full understanding of the ADDIE model approach.
- Strong instructional design and training needs analysis skills.
- Excel in communication skills, both verbal and written.
- Solid relationship building skills with all levels of an organization. Must be able to work with many different personalities and build quality relationships with appropriate stakeholders.
- Able to multi task with the ability to rearrange priorities on short notice.
- Able to work within time constraints to learn a topic & develop training deliverables quickly.
- Strong problem resolution skills.
- Strong research and reading comprehension skills required.
- Ability to complete tasks under limited supervision.
- Must have strong understanding of Adult Learning theory.
- Must demonstrate understanding of blended learning approaches around 3 generations of learners.
- General understanding of gamification as applied to designing courses.
- Must demonstrate comfort facilitating in a Classroom or Webinar environment.
General Description of Available Benefits for Eligible Employees of CRC Group: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of CRC Group offering the position. CRC Group offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. Depending on the position and division, this job may also be eligible for restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC Group is a Drug Free Workplace.
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