Job title: Trainee Claims Technician
Location: London/Hybrid
About Us
At Charles Taylor, we believe we hold a unique position in our markets. Dating back to 1884, Charles Taylor now is currently in more than 120 locations spread across 30 countries in Europe, the Americas, Asia Pacific, the Middle East, and Africa. Charles Taylor Global TPA partners with our clients to deliver exceptional claims solutions, using technology to help reduce Total Cost of Risk. Our experienced London Market team supports the unique needs of the London Claims Market and is fluent at using the Lloyd's systems and technology.
Charles Taylor's Lloyd's and London Delegated Claims team provide outsourced claims services to carriers operating in the Lloyd's and London Insurance markets. Covering all classes of business and complexities, our experienced adjusters in London provide bespoke services aligned to our clients' requirements to become a natural extension to their in-house capabilities.
Role Purpose
The role is to provide support for all areas of the LMCS and Static Claims projects.
Key relationships
London Market Clients, both domestic and foreign insurers/lawyers, London Market Brokers, UK Claims colleagues
Key Responsibilities (Including, but not limited to the following)
- LMCS (Lloyd's Market Claim Scheme)
- Processing and calculation of reserves to insurer level as determined by client work product; respond to clients with any queries.
- Assist with preparation of Attorney Attachment A's using in-house systems.
- Circulation of ad hoc reports within agreed LMCS SLAs.
- Ensure Indemnity/Defence Expense Collections are processed accurately and timely; respond to clients with any queries relating to allocation differences.
- Processing of Attorney fee collections.
- Training and knowledge sharing with multiple clients on bespoke systems.
- Assist Team in running of LMCS Call centre, responding to queries from all clients in an efficient and timely manner.
- Entry of policy details into LMCS systems and investigate any discrepancies.
- Prepare Settlement scenarios based on client work product to policy and insurer level; liaise with market Leaders to ensure allocation needs are met.
Static Claims
- Manage the processing of static claims onto internal systems.
- Review market systems to accordance with static claim client requirements, identifying any anomalies and referring to broker or client as appropriate.
- Develop and maintain excellent relationships with brokers and clients.
- Distribution of broker reports in line in line with internal and client SLA's
- Maintaining broker comments and contacts ensuring transparency with brokers and clients
- Dealing with brokers and clients in a professional manner over the phone or via email, acting as a contact to resolve any issues that may prevent the processing of static claims to agreed SLAs.
- Monitor performance of brokers.
Required Skills and experience
- Good IT skills with working knowledge of Microsoft suite of products.
- Excellent mathematic, literacy and interpersonal skills in order to maintain and build on existing client relationships.
- Ability to quickly learn, use and also teach others all LMCS systems.
- Attention to detail necessary.
- Ability to interpret client queries quickly and efficiently and respond appropriately in a professional manner.
- Problem solving.
- Flexibility to be able to work in small team but also individually with minimal supervision.
- Positive attitude.
Why join Charles Taylor UK Claims Management?
Charles Taylor prides itself on being a people-centric business. Our organisation culture and company values are at the heart of our everyday interactions with each other, as well as our customers and industry partners.
We strive to provide a positive working environment that offers opportunities for professional development and growth across all our business areas. This includes a structured onboarding process, job-specific skills development, online and in-person training, as well as study assistance for professional qualifications.
Equal Opportunity Employer
Charles Taylor is proud to be an inclusive employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex, or sexual orientation. We promote a transparent and fair recruitment and selection process, and all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of.
Our values define who we are, what we stand for and how we behave. They guide how we work with our colleagues and our clients, today and in the future. By living our values every day when we come to work, we deliver better results for the world of insurance.
INTEGRITY: We do the right thing
COLLABORATION: We are one
AGILITY: We learn, evolve, and adapt
CARE: We are compassionate and human
ACCOUNTABILITY: We take ownership
IMPORTANT
If you are in possession of a visa please note that we will be unable to consider you for one of our positions if you have less than 18 months remaining on your visa. If you have less than 18 months remaining on your visa, we may still consider you for one of our roles if you can provide one of the following:
- Clear evidence of family ties that would go on to provide you with the eligibility to extend your visa.
- Clear and current evidence that you qualify for a visa extension under the UK immigration laws and can also provide supporting documentation of this.
