- Play a vital role supporting our Regional Service Centres and National Underwriting division
- Build relationships with key stakeholders across NFU Mutual
- This is a part time (21 hours per week) hybrid role with 80% homeworking options and 20% in Bristol after successful training
About the role
We’re seeking a dedicated professional to join our Centralised Exceptions Team, ensuring seamless claims processing and efficient document routing to support our Regional Service Centres. You’ll work three full days/21 hours a week, however we can discuss what the best options might look like for you.
In this role, you'll play a key part in maintaining operational excellence by accurately managing documents and processing claims payments with precision, following established guidelines and within your authority limits to meet service level agreements (SLAs).
Your responsibilities will include reviewing and forwarding unmatched or unreferenced documents to the correct destination, liaising with policyholders, regions, agents, and suppliers as needed. You’ll securely handle and distribute cheques, and valuable items while ensuring compliance and security protocols are met.
Effective collaboration is essential to achieving our objectives. Building strong relationships with regional teams, policyholders, agents, and suppliers will be crucial to enhancing overall performance and customer experience.
About you
You’re a resilient and detail-focused professional who thrives in collaborative environments and embraces challenges with a proactive mindset. Your inquisitive nature drives you to seek out improvements and efficiencies, making you a valuable contributor to any team.Any experience within the insurance or financial services industry is highly desirable.
You bring:
- Demonstrated expertise in manual data entry, ensuring speed and precision in high-volume processing.
- Excellent communication and teamwork abilities, enabling effective collaboration with colleagues, policyholders, and stakeholders.
- A self-motivated and independent approach, with the ability to manage tasks efficiently while upholding high standards.
- A continuous improvement mindset, always looking for ways to enhance processes and outcomes.
- Strong proficiency in Microsoft Office and general computer literacy, essential for day-to-day operations.
At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.
We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.
We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.
Benefits and Rewards
When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:
- Salary £24,000 per annum Pro Rata
- Annual bonus (up to 10% of salary)
- Contributory pension scheme, up to 20%, including your 8% contribution
- 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
- A Family Friendly policy that helps you balance your work and family responsibilities
- Access to savings at High Street brands, travel and supermarkets
- £20 contribution to a monthly gym membership – subject to T&Cs
- Health and wellbeing plan - cashback for dentist, opticians, physio and more
- Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
- Employee Volunteering - volunteer in the community for one day each year
- Unlimited access to Refer a Friend £500 bonus scheme
- Life Assurance cover of 4 x salary
- Employee discounts of 15% on a range of NFU Mutual insurance policies.
Working at NFU Mutual
We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us.
We pride ourselves on being “a great place to work” and our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction but also named us as the first UK-based company to receive a Gallup Exceptional Workplace for ten years in a row. We are also the only Insurer to feature in the LinkedIn Top 15 Companies 2025 list of ‘Best midsize employers to grow your career in the UK’, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023, 2024 and 2025.
We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.
