Who are we?
Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
Role overview
Join DUAL UK as a Binder & Capacity Analyst and play a vital role in supporting the effective oversight, performance monitoring, and governance of our delegated authority arrangements. This is a unique opportunity to work at the heart of one of the UK’s leading MGAs, ensuring that our binder and capacity relationships are managed with precision, insight, and strategic focus.
As part of the central underwriting team, you will collaborate with the trading underwriting teams, compliance, finance, and external capacity providers to ensure that delegated authority frameworks are adhered to, performance is tracked, and opportunities for improvement are identified. Your analytical mindset and attention to detail will help drive operational excellence and support DUAL’s continued growth and innovation.
Role Responsibilities
Binder Oversight & Monitoring
- Maintain and update DUALs binder register, ensuring accuracy of key data such as limits, territories, renewal dates and profit commission terms.
- Monitor compliance with binder terms, including premium and claims thresholds.
- Support the production of regular MI reports on binder utilisation, loss ratios, and performance metrics.
Capacity & Delegated Authority Support
- Track capacity usage against agreed limits with company markets and Lloyd’s syndicates.
- Assist in preparing capacity utilisation reports and renewal presentations.
- Monitor key dates and support the renewal process for binders and capacity agreements.
MI Reporting & Performance Analysis
- Analyse data from underwriting and policy systems to assess binder performance.
- Build dashboards and reports to track KPIs such as GWP, binder limits, profit commission and claims trends.
- Identify underperforming binders and support remedial action planning.
Governance & Compliance
- Maintain documentation including TOBAs, due diligence records, and compliance questionnaires.
- Support the coordination of binder audits and ensure follow-up on any findings.
- Assist in preparing internal audit responses and regulatory submissions.
Process Improvement & Documentation
- Maintain and enhance binder management procedures and process documentation.
- Identify opportunities to automate or streamline reporting and binder workflow administration.
- Support onboarding of new capacity providers, ensuring all documentation and processes are in place.
Stakeholder Coordination
- Liaise with internal teams including Underwriting, Compliance, Claims, and IT to ensure accurate reporting.
- Act as a point of contact for capacity providers, supporting data quality, performance reviews, and renewals.
- Respond to internal and external queries regarding binder structures, limits, and authorities.
Key requirements
Skills & Experience
Strong Excel skills, including pivot tables and lookups.
Experience working with policy administration systems (e.g. Salesforce)
Understanding of delegated authority frameworks (FCA, Lloyd’s, or carrier-specific).
Analytical mindset with a keen eye for detail and strong reporting capabilities.
Prior experience in a delegated authority, underwriting operations, or MI reporting role is highly desirable.
Behaviours & Attributes
Organised and methodical, with excellent time management and prioritisation skills.
Confident communicator, able to engage with a wide range of stakeholders.
Proactive and solutions-focused, with a continuous improvement mindset.
Collaborative team player who thrives in a fast-paced, evolving environment.
What do we offer in return?
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
Our successes have all come from someone brave enough to try something new
We support each other in the small everyday moments and the bigger challenges
We are determined to make a positive difference at work and beyond
Reasonable adjustments
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Permanent
