Job Description
Job Type: Permanent
Location: Edinburgh. The role will be office-based for the first 6 months (5 days per week) where you will be provided with full training. Beyond this point you will spend a minimum of 3 days of your time working in the office with the rest of your time spent working from home. Our training programme runs over 9 weeks and is designed to give you the best possible start in the role. To support your learning and development, we require all successful candidates to be available for the full duration therefore no holidays during the first 9 weeks. Start date for the role will be 6th October.
Flexible working: All our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about Phoenix Flex here.
Closing Date: 20 th August Please note that we reserve the right to remove adverts earlier than the advertised closing date. We encourage you to apply at the earliest opportunity.
Salary and benefits: From £28,100plus 8% bonus up to 16%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more
Who are we? We want to be the best place that any of our 6,600 colleagues have ever worked. We’re the UK’s largest long-term savings and retirement business. We offer a range of products across our market-leading brands, Standard Life, SunLife, Phoenix Life and ReAssure. Around 1 in 5 people in the UK has a pension with us. We’re a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we’re not done yet.
The role: As a Priority Plus Consultant, you will play a vital role in delivering an exceptional customer experience. Keeping the customer at the heart of everything you do, you’ll engage with customers by having meaningful, relevant conversations that help them make the most of their retirement savings, while driving loyalty and long-term value.
What are we looking for?
- Strong focus on the customer, with a genuine passion for helping people achieve their financial goals and delivering good outcomes.
- Confident in holding meaningful relevant conversations with customers, using effective questioning and active listening which add value, build rapport and provide supportive guidance.
- Ability to communicate information clearly, concisely and professionally.
- Proactive mindset – keeping up with knowledge of products, services, and processes.
We Want To Hire The Whole Version Of You.
We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.
If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.
Find out more about
- Guide for Candidates: thephoenixgroup.pagetiger.com/ guideforcandidates
- Find or get answers from our colleagues: www.thephoenixgroup.com/careers/talk-to-us
