Do you have credit control experience?
Come and join our new Broker sales team in Manchester as our new Credit Controller!
What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realise our potential, we can help others reach theirs.
Join us and play your part in something special!
The opportunity:
The opportunity:
It’s an exciting time to join Markel as our NMUK Direct division launches our brand-new Broker sales team. Due to this growth we have an exciting, brand-new opportunity for a Credit Controller to join us in our Manchester office.
The Caunce O’Hara broking team provides specialist insurance services to contractors, consultants, freelancers, and self-employed professionals through the Caunce O’Hara and OLLO brands. We offer a comprehensive range of insurance coverage, including professional indemnity, public liability, employers' liability, directors’ and officers’ liability, property, occupational personal accident, legal representation and employment cover, and cyber insurance. Customers can obtain quotes and purchase coverage directly through our websites or receive assistance from our team of insurance experts over the telephone. We have ambitious plans for growth to expand our presence within our target sectors. This role presents an exciting opportunity for the someone who is looking to advance their career in insurance.
What you’ll be doing:
Invoice & Payment Management: Monitor overdue invoices, issue timely reminders, and liaise with brokers to ensure prompt collections.
Ledger Oversight: Maintain accurate ledger records, ensuring all transactions and communications are properly documented.
Cross-Team Collaboration: Work closely with internal teams to resolve payment queries, invoice discrepancies, and coverage issues efficiently.
Proactive Collections: Track accounts regularly to encourage timely payments before they become overdue, following agreed collection schedules.
Reconciliation & Allocation: Match incoming payments to invoices and investigate any discrepancies or unallocated funds.
Issue Escalation: Flag high-risk or delayed accounts to management with clear recommendations for next steps.
Compliance: Ensure all credit control activities align with internal policies and regulatory standards, including AML and data protection.
Process Improvement: Identify and implement improvements to streamline credit control processes and reduce debtor days.
Our must haves:
Credit Control Experience: Previous experience in Credit Control or Accounts Receivable, ideally in insurance or financial services (2–3 years preferred). Familiarity with collections and debtor management processes
Financial & Data Literacy: Strong Excel skills (VLOOKUP, pivot tables) and experience with accounting or ERP systems. Ability to analyse financial data
Communication Skills: Excellent written and verbal communication. Able to negotiate payments and maintain professional relationships with brokers and clients
Attention to Detail: Accurate in managing financial records and multiple accounts
Organisation: Strong time management and ability to handle a high workload independently
Problem-Solving: Analytical, proactive approach to resolving account discrepancies and overcoming payment obstacles
Teamwork: Works well independently and collaboratively with brokers, underwriters, and finance teams
Professionalism: High integrity and professionalism, with respect for sensitive financial matters
Resilience: Able to work under pressure in a dynamic, fast-paced environment
Who we are:
Markel Corporation (NYSE – MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.
We’re all about people | We win together | We strive for better | We enjoy the everyday | We think further
What’s in it for you:
A great starting salary plus annual bonus & strong benefits package…
25 days paid holiday plus Bank Holidays, with the opportunity to buy / sell extra leave
Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer
There are countless opportunities to learn new skills and develop in your career, and we can provide the support needed to do just that!
Are you ready to play your part?
Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.
Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at rec@markel.com or call us at 0161 507 5827 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.
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