Job Description
Chubb is seeking a strategic and hands-on
Director, Agile Marketing Operations to drive program management and Agile adoption within our digital marketing ecosystem. This role is critical for establishing and evolving frameworks that promote operational excellence, embedding Agile practices, and flawlessly managing multi-faceted efforts of the digital marketing team.
Through Agile best practices, you will serve as the connective tissue across marketing teams, agencies, and finance, using tools like Jira coupled with Agile methodologies to enhance visibility, accountability, and ongoing alignment in order to drive measurable business value and team velocity.
This is an on site role. The ideal candidate will sit in our New York, NY office.
Key Responsibilities
Project Management
- You will bring a strong understanding of modern digital marketing best practices, channels, and processes including campaign development, performance measurement, audience targeting, and channel orchestration to ensure team workflows, reporting, and Agile processes align with the needs of a mature high-performing marketing organization
- Serve as the Agile Lead for the North American Digital Marketing team, facilitating sprint planning, backlog grooming, retrospectives, and daily standups
- Lead program and workflow management across key digital marketing channels (paid media, SEO, email, paid/organic social, and web)
- Maintain and continuously optimize Jira as the day-to-day platform for digital marketing workflow management, campaign tracking, and team capacity planning
- Support the development and management of prioritization and intake processes, helping teams focus on high-impact, clearly defined initiatives aligned to strategic goals
- Collaborate across functions — including marketing leaders, agency partners, legal, finance, and technology — to ensure alignment and execution
- Contribute to a culture of continuous improvement by identifying process gaps, surfacing risks, and recommending enhancements that streamline delivery
- Establish clear program governance, operating rhythms, and performance dashboards to increase transparency, speed, and cross-team coordination
- Facilitate cross-functional collaboration through reporting, dashboards, project updates, and roadmaps
- Manage capacity and resource planning, report on workload allocation and sprint velocity
- Coach digital marketing team on best practices and day-to-day use of Jira
Budgeting, Processes, and Cross-Team Planning
- Partner with agencies and finance to support budget management, including spend tracking, pacing, and forecasting across digital programs
- Provide strategic, tactical, and ad-hoc budget reporting to allow for rapid, agile changes in funding allocation strategy based on business and market changes
- Establish clear program governance, operating rhythms, and performance dashboards to increase transparency, speed, and cross-team coordination
- Contribute to a culture of continuous improvement by identifying process gaps, surfacing risks, and recommending enhancements that streamline delivery
- Ensure alignment with SDLC processes across technology teams to ensure that experiences are delivered on time and within budget
- Organize quarterly close activities to ensure accurate end of quarter financial activities
Campaign Data & Reporting
- Collaborate with agencies, internal analytics, and channel leads to compile and report on campaign performance (CTR, Cost Per Action, ROAS)
- Create and manage stakeholder and executive update routines and repositories to ensure transparency and awareness of ongoing marketing impact
Qualifications
- 8+ years of experience in digital marketing operations or marketing program management, ideally within insurance, financial services, or another regulated industry
- Demonstrated success as a Scrum Master or Agile team lead supporting multi-channel marketing teams
- Deep knowledge of Jira administration, including board configuration, workflow optimization, and reporting
- Strong experience with Excel for budget tracking and financial reporting
- Familiarity with marketing agency and cross-team financial coordination
- Excellent communication, facilitation, and stakeholder engagement skills
- Strong understanding of digital marketing campaign development and execution, including planning, QA, launch, and measurement
Additional Skills
- Results-oriented with a bias towards action in a self-directed manner that is aligned to leadership and team goals
- Executive presence and comfort presenting to large groups and small group settings with Executive Stakeholders
- Demonstrable ability to independently create and contribute to executive-level presentations
This role is a critical partner in developing Chubb's data-driven digital marketing capabilities and operational model. If you are a thought leader in program management, project management, and Agile with a passion for contributing to strong business growth through efficiency, we encourage you to apply.
The pay range for the role is $100,000-$170,000.
The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website .
The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.
About Us
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
