Claims Operations Assistant
Department: Claims
Employment Type: Permanent - Full Time
Location: GB - London
Reporting To: Lyle Edwards
Description
We are seeking a highly organized and detail-oriented Claims Operations Assistant to support the smooth operation of our Claims team. This role offers a unique opportunity to contribute to the efficiency of our claims processes while developing your knowledge of the claims aspect of insurance. You’ll work closely with the Claims Operations team in a friendly, dynamic, and collaborative environment, gaining invaluable experience in a key operational role.
About the role
The Claims Operations Assistants responsibilities will include but not limited to:
Loss Run Management: Generate and send loss runs to brokers and clients, detailing their claims history.
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Peer Review Process: Take full ownership of the end-to-end peer review process, ensuring accuracy and consistency.
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Data Management: Assist with ongoing data cleansing to maintain data integrity.
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Binder Renewal Support: Contribute to the binder renewal process, including creating yearly claims authority matrices and documenting binder and desk authorities for claims adjusters.
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Authority Updates: Manage ad-hoc updates to desk authorities.
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Claims Reporting: Own the preparation of claims commentary and statistics for the Quarterly Underwriting Meeting pack.
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Documentation Management: Assist with the creation and updating of operational documents, such as processes and procedures.
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Audit Support: Help respond to audit requests, including providing copies of claims files.
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Training Materials: Work with Learning & Development to publish training materials and ensure proper documentation on CFC Learning.
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Vendor Listing Maintenance: Keep the vendor listing up to date.
About you
You’re someone who thrives in a team environment and enjoys the challenge of improving processes. You will also be:
- Strong organizational skills with a keen eye for detail.
- A personable, positive, and proactive attitude.
- Proven ability to prioritize and manage your workload effectively.
- A willingness to learn and develop within the role.
- Excellent communication and collaboration skills.
Core Values
Love what you do:
We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers.
Challenge everything:
We’re never afraid to question the way that things are done and we constantly challenge ourselves and others to makes things better.
Have fun, be good:
Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.
