Position Summary
JOB DESCRIPTION
The Vice President, Client Management – Pet Insurance leads the strategy and execution of client onboarding, retention, cross-selling, and engagement across our association, agency, financial institutions, and affinity partner channels. This role is accountable for delivering a best-in-class client experience, driving product adoption and revenue growth, and aligning internal teams around successful client implementations and campaigns. This individual will oversee a team of client managers while directly managing strategic relationships and marketing initiatives with top-tier partners.
Key Responsibilities
Client Strategy & Relationship Management
- Serve as executive sponsor for key clients across agency, association and affinity segments.
- Develop and execute account strategies to drive acquisition, retention, expansion, and engagement.
- Build executive-level relationships with benefit decision-makers, brokers, and strategic partners.
- Lead quarterly business reviews and performance reporting with high-value partners.
- Ensure delivery of client-specific KPIs, including enrollment targets and engagement metrics.
- Identify and lead cross-sell opportunities to expand client programs with additional insurance products, plan enhancements, or value-added services.
- Partner with product and sales teams to develop tailored offerings for existing clients.
Marketing & Engagement Strategy
- Collaborate with Healthy Paw’s marketing team to design and execute group-specific campaigns that drive education, awareness, and conversion.
- Ensure delivery of open enrollment communications, employee/member engagement assets, and benefit fair support
- Guide client marketing strategies using performance data and industry best practices
- Innovate new client-facing communication tools and value reports to demonstrate impact
Qualifications
Qualifications & Experience
Required
- Bachelor’s degree required; MBA or relevant advanced degree preferred
- 10+ years in client management, account leadership, or partnerships within insurance or B2B SaaS industries.
- Show proven leadership skills in collaborating with internal stakeholders to drive client engagement and ensure successful outcomes.
- Proven success leading client-facing teams in a high-growth or high-volume environment
- Demonstrated ability to influence C-suite executives and manage complex client relationships
- Strong project management and strategic planning skills
- Excellent communication, analytical, and leadership capabilities
Travel Requirements
- Approximately 20–30% travel to support strategic client meetings, benefit events, and internal planning sessions
The pay range for the role is $162,000 to $216,000. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found at https://careers.chubb.com/global/en/north-america. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.
About Us
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
