Job Title: Roadside Technician
Reporting to: Technician Team Manager
Department: Technical Operations
Location: UK — Nationwide
Objective of the Role
Hours
Your hours of work will equate to a 48 hour working week and based on the current shift rota, any change to shift rotas are subject to one month’s notice of change.
Main Duties
Roadside Assistance and Repair
To attend all breakdowns as requested by the Operations Centre within the requisite time period. To effect all repairs efficiently, competently and to the correct standard. To maintain and develop skills in all aspects of repair, service and maintenance. To make full use of all equipment and training provided to ensure maximum roadside repair rate. To inform the Operations Centre of the outcome of each job to request further assistance if required.
Customer Service
To ensure that the service provided to the customer is of the highest standard in keeping with the brand image and the company’s standards.
Vehicle Maintenance
To ensure that the Customer Service Vehicle is correctly maintained and serviced, and to ensure this is done at a time which minimises ‘down time’. To ensure that the interior and exterior of the vehicle are clean and tidy at all times that all parts and equipment are on board.
Stock Control
To ensure that stocks of required parts and tools carried in the Customer Service Vehicle are at maximum levels at all times and to monitor parts usage to ensure the correct levels are maintained. To proactively manage parts stocks in line with the real requirements.
Telephone Assistance
To provide, when requested, technical assistance on the telephone to Recovery Operators, Customers and Operations Co-ordinators.
Administration
To ensure that all paperwork and procedures relating to the vehicle, parts and assistance is completed in a timely manner. To ensure all warranty and goodwill procedures are followed.
You will also be responsible for the following;
Health & Safety
- To ensure that your work area is kept safe and tidy at all times.
- To abide by the Health & Safety Work Act 1974.
- To notify the Company Health & Safety officer or the Managing Director of any Health & Safety issues which may cause harm to fellow employees.
Training
- To advise your Technician Supervisor of any areas of work for which you require any additional training.
Quality Management System
- To work as a member of a team within the quality system and follow all documented quality procedures and instructions.
Key Performance Areas
- To work towards achieving 100% of all Company, departmental, team and individual key performance targets.
Appraisals
- Participate and contribute towards individual annual appraisals, team meetings and regular one-to-one assessment sessions.
General
- To manage or assist with relevant ad-hoc projects as required by the Technician Team Manager.
- Complete all appropriate administration.
- Provide relevant reports to the Technician Team Manager on a monthly basis.
- Carry out any other additional duties as requested by the Technician Team Manager from time to time within the scope of your role.
Regulatory
- To work within and be compliant at all times with all relevant regulations and legislation applicable to the role.
PERSON SPECIFICATION
TITLE: Roadside Technician
DEPARTMENT: Technical Operations
LOCATION: Nationwide
ATTRIBUTES | ESSENTIAL | DESIRABLE |
Appearance | Smart appearance. | |
Education/Training/ Qualifications | Good standard of general education. City and Guilds Technician Certificate Parts I and II or equivalent. | ATA Level III |
Special Skills & Knowledge | Evidence of experience as a Motor Technician. Excellent fault finding skills. Excellent interpersonal skills. | Experience of diagnostic equipment. Experience of dealing with customers on a face to face basis.. |
Aptitude/Personality | Outgoing. Flexible and Adaptable. Patient. Diplomatic. Customer focused. Quality focused. Good communication skills. | |
Other | Driving licence. | |
79649 | Operations | Professional | [[custPositionClusterCSB]] | Allianz Partners | Full-Time | Permanent
About Allianz:
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us.
Dedicated to bringing global protection and care, Allianz Partners is the B2B2C leader in insurance and assistance solutions in the following areas of expertise: travel insurance, assistance, mobile device & digital risks insurance, international health & life and automotive insurance. We care for our customers, and our caring nature extends to our employees. We don't just hire people, we commit to them, nourish them and invest in their careers because we recognize that your development goes hand in hand with our growth and success.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.
