Job Description
Job Title: Pensions and Investments Administrator
Contract Type: 12 Months FTC
We have an incredible opportunity to join us here at Phoenix Group as a
Pensions and Investments Administrator to join our
Customer Service team.
Who are we?
We want to be the best place that any of our colleagues have ever worked.
At Standard Life International, we believe everyone should have a future to look forward to, and that means looking after our customers, our shareholders, and our people. Standard Life succeeds because of our people – our skills, passions and experience. We will help you grow and progress by acknowledging your talent and rewarding you fairly. In return, you’ll give us your energy, enthusiasm and the drive to deliver results.
We are a part of the Phoenix Group. Phoenix Group are the UK’s largest long-term savings and retirement business with c.13 million customers and c.£300 billion of assets under administration. As a market leader and FTSE100 organisation, we understand that our scale and expertise means that we have a key role to play for our customers, colleagues and our communities to help as many people as possible secure a life of possibilities. We are tackling key environmental and social issues such as transitioning our portfolio to net zero by 2050 – but we’re not done yet.
We’ve seen huge growth and change, and this means there is enormous opportunity for our 7,000 colleagues to grow alongside us.
Flexible working
You can expect to work in a hybrid manner with time spent working in the office and at home. We believe that work/life balance offers benefits for customers as well as ensuring that you can balance a successful career with your life outside of work. We will discuss flexibility, what is important to you and balancing this with business requirements during the recruitment process.
We Want To Hire The Whole Version Of You.
We are committed to ensuring that everyone feels accepted and safe at work, and are proud to be an equal opportunity employer. Everyone is valued at Phoenix regardless of age, gender identity, neurodiversity, race, disability, sexual orientation, religion, ethnicity, socioeconomic background or anything else. Whether it’s joining one of our internal employee networks, being an ally, taking positive action or simply being there to listen, everyone at Phoenix is valued and respected.
If you need any help or adjustments to the recruitment process due to health, disability or anything else, please let us know so we can help you to be the best version of yourself.
Introduction and Background
With a natural flair for delivering good customer service you understand that customers stay with companies that meet their needs. We are continuing to earn the loyalty of our customers through placing them at the heart of everything we do. Delivering best in class service is what we do and what our customers expect. Our business is in an exciting period of multi-channel growth and in order to continue to deliver this level of service we are looking for like-minded individuals to come and join our successful team.
Key Responsibilities
- Provide excellent customer service to customers and intermediaries.
- Process customer requests and administration accurately and within agreed service levels.
- Treat every interaction as an opportunity to build rapport, credibility and advocacy for Standard Life.
- Identify opportunities to retain and grow the customers business with us.
- Proactively provide accurate information and guidance for the customer to help them make informed decisions about their financial future and gain trust in our ability to help them.
- Take opportunities to proactively promote alternative/lower cost service channels and explain the benefits of online technology to increase the use of self service and allow straight through processing.
- Follow the correct processes to make sure that all your actions meet the conformance requirements.
- Fulfil all the regulatory requirements of the role and ensure that your work is compliant and you treat customers fairly.
- Identify the root cause of problems to prevent repeat failures
Key Skills
Proven track record of delivering good customer service to either internal or external customers
- QFA qualified or part-qualified
Key Personal Competences
- Customer Focus
- Teamwork
- Planning & Organising
- Positive Attitude
Why choose us?
Bring your ‘whole self’, skills and dedication to the Phoenix Group and we’ll recognise your effort, support your development and help to drive your ambition. We’ll ensure you’re rewarded for your contribution with a competitive package that includes an attractive pension, annual bonus potential, generous holiday entitlement, enhanced maternity and adoption leave and a range of other financial services and lifestyle flexible benefits.
Sound good? If you are ready to help us make Phoenix the best place you’ve ever worked, we’d love to hear from you.
At Standard Life, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our colleagues reach their full potential. Our values – what we stand for as an organisation – guide us in everything we do. They inspire us to act responsibly towards our customers and everyone whose lives we touch. Through our values, we want colleagues to feel empowered to make a difference. We have five values: Passion, Responsibility, Growth, Courage and Difference. Difference is where we value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Standard Life and be part of this culture.
