About Us
DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. Whether you’re already part of the team or thinking about joining us, you’ll be working in a place where empathy meets expertise. Within our own dedicated law firm, our diversely experienced team support and guide customers through life’s toughest moments. It’s a fast-paced and collaborative working environment, but our comprehensive training and tools will help ensure you’re ready for the challenge. You can find more details about DLG Legal Services on our website.
We have an exciting opportunity for an experienced
Team Leader to join our
Personal Injury and Motor Litigation team, on a full-time and permanent basis. This position can based from either central
Bromley or
Leeds offices.
The role
Reporting to Head of Operational Performance & Strategy, you will lead and inspire the PersonaI Injury and Motor Litigation Department, comprising of solicitors, legal executives and paralegals, in the delivery of effective outcomes for all non portal personal injury and motor related litigation for the business. You will manage the department to ensure an efficient, profitable and effective operation providing exemplary customer service to the clients of the business
What you will be doing
- Accountable for continuously driving performance in the team by setting and delivering on appropriate operational and financial targets and monitoring progress towards those targets.
- Ensure the team meet KPI and audit targets.
- Manage resources across the teams to ensure optimum workloads for all staff and to meet budgetary requirements.
- Manage process adherence and process improvement.
- To support the development of the department best practice and the client experience through continuous improvement initiatives.
- Provide leadership and direction regarding personal injury claims handling strategy.
- Drive efficiencies and ensure costs are suitably controlled.
- Ensure the provision of expert, ethical and pragmatic advice and support to clients.
- Ensure that client satisfaction and complaints are monitored and tracked on a regular basis and is utilised to drive improvements.
- Ensure that the client experience is central to team activity, supporting fair and effective decision-making.
- Ensure the team meets the requirements of DLG Legal Services risk framework and the wider Direct Line Group risk framework.
- Work with the COFA and COLP to ensure the business operates in line with all legal and regulatory expectations.
- Drive a high performance, positive culture and behaviours in line with company values.
- Set the example by modelling positive behaviours, continuous improvement principles and effective problem solving.
- To build and maintain relationships within the department and in working with other individuals and departments across the business as well as maintaining a good working relationship with the wider Direct Line Group, suppliers and other external organisations.
- Ensure individuals in the team are motivated and appropriately trained, working with the Professional Development Manager to address any knowledge/training requirements.
- Develop self in order to maximise personal contribution to the role and to the wider business.
Who we are looking for
- Experience of handling personal injury claims
- Experience of managing a team of technical specialist
- A good understanding of relevant law and legal processes
Working Hours: 35 hours Monday- Friday
Home Working: 3 days from home / 2 days from Bromley or Leeds office
Contract: Permanent
Benefits
We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:
- 9% employer contributed pension
- Up to 10% Annual performance-based bonus
- 50% off home, motor and pet insurance plus free Green Flag breakdown cover
- Additional optional Health and Dental insurance
- EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
- Generous holidays
- Buy as you earn share scheme
- Employee discounts and cashback
- Plus, many more
Ways of Working: Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but colleagues spend at least 2 days a week in the office
We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.
Be yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.
We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
