Job Profile Summary To manage, set direction and drive the Accident and Health Treaty Account. Job Description Create and maintain A&H portfolio Manage A&H team Develop business opportunities through brokers and clients. Travel to visit existing and potential clients. Make UW decisions according to Guidelines and Authority Liaise with brokers and clients Compliance with Lloyd's regulations and Byelaws. Continuous Assessment and development of Rating Models and PML calculations. Monitor statistics, aggregates and PMLs, and report accordingly. Ensuring that Charisma is kept fully up to date following amendments and endorsements. Writing up business and checking computer entries Liaise with Head of A&H and International Casualty Treaty in order set strategy that is aligned to that of Chaucer's overall strategy Represent Chaucer on IUA and LMA market panels Potential to be involved in the other Specialty Treaty classes if interested Regulatory Responsibilities Comply with all policies and procedures and ensure that due regard is paid to providing good customer outcomes and the fair treatment of customers. Manage the relationships with Customers, Agents and Service Providers: Advise, assist and service customers on insurance and risk matters to promote customers' satisfaction; Foster positive relationships with Customers and attain an understanding of their needs; Ensure that Customer Complaints are promptly identified, recorded and referred as appropriate; Complete all required annual product review assessments to agreed timescales with approvals obtained and recorded Follow all Chaucer Group Product Governance processes in the UCM and obtain appropriate approvals Ensure that the principles of providing good customer outcomes and the fair treatment of customers are upheld by Agents and Service Providers. Skills and Competencies A&H Treaty experience Word & Excel - Advanced PowerPoint - Intermediate Access - Basic Mathematics, data and analytical skills Interest in world and economic affairs Organised and able to work to tight deadlines and manage multiple priorities Able to communicate with different levels and is adaptable Resilient and able to work in a pressured environment Works as part of a team Education ACII ABOUT US Chaucer is a leading insurance group at Lloyd’s, the world’s specialist insurance market. We help protect industries around the world from the risks they face. Our customers include major airlines, energy companies, shipping groups, global manufacturers and property groups. Our headquarters are in London, and we have international offices in Bermuda, Copenhagen, Dubai and Singapore to be closer to our clients across the world. To learn more about us please visit our website. Chaucer is committed to diversity, actively values difference and respects people regardless of the protected characteristics which are outlined in the Equality Act 2010 (UK legislation) as a result of the Equal Treatment Directive 2006 (EU legislation). A diverse workforce and an inclusive workplace are core to our success as a business and integral to our winning strategy and culture. We recruit from the widest available pool of talent, and our hiring, assessment and selection process is fair, free from bias and one which ensures we select the right person for the job, based on merit. We are committed to promoting a culture that actively values difference, and recognises that everyone has the right to be treated with dignity and respect throughout their employment. We are open to considering flexible working arrangements for all roles and encourage you to outline your needs during the interview process. Chaucer are a leading specialty (re)insurance group working with brokers, coverholders and clients to protect and support business activities around the world. Our services are accessed both through Lloyd’s of London and the company markets. We are defined by an enterprising, bespoke approach to (re)insurance, enabled by the individual character, experience and imagination of our expert teams. Chaucer is a member of the China Re Group and backed by their financial and operational resources. China Re is one of the world’s largest reinsurance companies whose outstanding and comprehensive strength is rated A (excellent) by AM Best and A (strong) by S&P Global Rating. Chaucergroup.com
