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Regular or Temporary:
Regular
Language Fluency: English (Required)
Work Shift:
1st Shift (United States of America)
Please review the following job description:
This position helps deliver business objectives through the creation of superior, useful, and usable digital user experiences for CRC Group’s internal and external stakeholders. Through a design thinking approach, this position maintains a passion for design and is excited to contribute to the creation of best-in-class technologies and experiences that drive efficiency for the company and its clients.
KEY RESPONSIBILITIES
Influence product direction through a deep understanding of user needs obtained by directing user research priorities and developing user research plans, tracking, and utilizing user feedback, and monitoring and developing action plans.
Partner with Product Managers, Product Owners, Business Analysts and Data Analysts to evaluate target segments, user behaviors, track usability goals and prepare reports for senior management to communicate success.
Develop task flow, user storyboards, and other design documents to communicate vision, including generating simulations and high- and low-fidelity prototypes for user testing, market research and business stakeholder reviews.
Apply user experience standards, industry guidelines, interaction design principles and best practices to ensure an efficient, effective, and consistent user experience.
As requested, conduct competitive analyses of other websites, tools or technologies within insurance industry, Insurtech, and online experience leaders.
EDUCATION AND EXPERIENCE
Bachelor’s degree in information technology, visual design, interaction design, or equivalent education and related training.
6+ years of experience in UX or Interaction Design, creating UI frameworks, information architecture, user workflows, low- and high-fidelity interface prototypes, user interface specifications and guidelines.
FUNCTIONAL SKILLS
Experience directing and leading research efforts utilizing skills in experimental design and in test moderation for a variety of user research techniques including usability testing, competitive benchmarks, online surveys, interviews, focus groups, contextual inquiry, prototype walkthroughs and card sorting.
Deep knowledge about human abilities, human limitations and other human characteristics that are relevant to design and the ability to apply that knowledge to the design of digital interfaces, systems, tasks, and jobs for effective and efficient human use maximizing the strengths of humans and the strengths of computing systems and minimizing their weaknesses.
Experience with and ability to prototype in Axure, Invision, Figma, Adobe XD, or similar tools.
General Description of Available Benefits for Eligible Employees of CRC Group: At CRC Group, we're committed to supporting every aspect of teammates' well-being – physical, emotional, financial, social, and professional. Our best-in-class benefits program is designed to care for the whole you, offering a wide range of coverage and support. Eligible full-time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax-advantaged savings accounts; and a 401(k) plan with company match. CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more. Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan.
CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC Group is a Drug Free Workplace.
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