A LEADING GLOBAL INDEPENDENT BROKER
Howden is a specialist commercial insurance broker. Its regional footprint covers Singapore (regional headquarters),
Malaysia, Hong Kong, Indonesia, Thailand, and Philippines. It is part of the London-headquartered Howden Broking Group, a leading independent, global broker with offices in over 55 countries worldwide.
JOB OVERVIEW:
We are looking for an experienced Manager, Claims to join our team to support our newly acquired company, Storfield Insurance Consultants Limited which provides insurance services to both personal and business clients.
The ideal candidate will have extensive knowledge of claims management, a proactive approach, and keen attention to detail. This role reports directly to the Director and will supervise an Executive.
YOUR ROLE AND RESPONSIBILITIES:
- Provide high quality claims advice, management, and guidance to clients, ensuring comprehensive support across all categories of General Insurance. This includes evaluating claims scenarios, offering recommendations, and facilitating optimal outcomes for clients.
- Extend professional advice and support to colleagues on technical and claims servicing issues, fostering a collaborative environment that enhances overall service delivery and technical proficiency within the team.
- Administer and process claims with attention to detail, coordinating effectively with insurers and clients to ensure that claims are managed efficiently and resolved in a timely and compliant manner.
- Compile and prepare detailed claims reports and statistical analyses, providing insightful data that supports management decision-making and continuous improvement in claims handling processes.
OUR IDEAL CANDIDATE WILL BE:
- Holder of a diploma or an equivalent qualification.
- Professional insurance-related qualifications (e.g., IIQE, ANZIIF/ACII) are a plus.
- Minimum of 5 years of experience in general insurance claims.
- Good command of written and spoken Cantonese and English; proficiency in Mandarin is advantageous.
- Proficient in Microsoft Office Suites (including Excel and PowerPoint).
- Good communication and interpersonal skills.
- Well-presented, highly self-motivated, and able to work independently.
YOUR BENEFITS AND SALARY:
- Commensurate with qualification and experience
- Working in a collaborative and dynamic environment with development opportunities
Yes, we offer all the usual rewards and benefits – includinghybrid working, free beverage in workplace, competitive compensation, birthday leave, employee stock options and more– but we know you expect all that.
What you might not expect is a job where everyone has a voice, where volunteering in the community is part of the day job, and where everyone is encouraged to play a part towards our sustainability goals. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community.
Howden starts with people– a culture driving force in our work, pushing us to create a company we’re proud of. One that leverages the power of insurance to shape a better future, for our clients and our communities.
Our culture:
People first
We have seen time and again that when we give our teams the space to perform and the support to grow, our clients reap the rewards.
Diversity & Inclusion
We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
Finding the most talented and entrepreneurial people to join Howden has been and will continue to be key. If you are interested in the above role, please send your Curriculum Vitae with full career details, availability, current and expected salary to us.
(Data collected will be used for recruitment purpose only.)
