What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it.
The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.
Join us and play your part in something special!
Oversight of Claims Department to meet operational, financial, and sales/service standards. Manages team of professionals in processing unit to ensure timely and accurate claim adjudication, while maintaining compliance with nationwide regulations. Direct oversight of electronic claim processing system to include efficiencies and enhancements. Responsibilities also include CARS program and vendor management, budget development, participation in claim and coverage portion of sales/marketing process, and collaboration with Service Department to ensure client satisfaction and retention.
ESSENTIAL FUNCTIONS
- Lead, coach and develop a cross-functional team to meet performance and quality expectations.
- Foster a culture of accountability, collaboration, and continuous improvement.
- Conduct regular one-on-ones, team meetings, and performance reviews.
- Manage daily workflows and ensure timely resolution of auto claims.
- Monitor team productivity and adjust resources to meet service level agreements (SLA’s).
- Collaborate with internal partners to streamline processes and remove barriers.
- Ensure adherence to regulatory requirements, internal policies, and data privacy standards (including PII protection).
- Conduct quality reviews and audits of claim files and appraisals.
- Implement corrective actions and process improvements based on audit findings.
- Support the team in delivering empathetic, accurate, and timely communication to customers.
- Monitor customer feedback and identify opportunities to enhance satisfaction and trust.
- Track and report on key performance indicators (KPI’s), including cycle time, accuracy, and resolution rates.
- Use data to identify trends, forecast volumes and inform strategic decisions.
- Serve as a liaison between the claims department and other departments (e.g. Legal, IT, Training).
- Participate in cross-functional projects and initiatives to enhance claims operations.
Required Education/Experience
- Bachelor’s degree preferred or equivalent experience in insurance.
- 10+ years of experience in auto claims and/or insurance operations
- 5+ years of experience managing hybrid or remote teams
- 3+ years of auto estimating experience using current estimating software
Skills/Abilities
- Familiarity with regulatory standards related to PII and claim compliance.
- Process improvement and/or quality assurance experience
- Proficiency in Microsoft Office skills: Word, Power Point
- Power user skills: Excel
- Strong organizational skills with a high level of accuracy and attention to detail.
- Ability to lead projects and build cross-functional relationships
- Strong understanding of claims handling, virtual appraisal processes, and customer service best practices.
- Excellent oral and written communication skills.
- Strong presentation skills.
- Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
- Problem solving mindset and a collaborative team spirit.
- Must demonstrate a high level of professionalism, motivation, enthusiasm and patience.
#LI-Hybrid
#PIQ
#DEIB
US Work Authorization
US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.
Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.
We’re all about people | We win together | We strive for better
We enjoy the everyday | We think further
In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.
All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.
We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.
Are you ready to play your part?
Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.
Caution: Employment scams
Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that:
Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.
Should you require any accommodation through the application process, please send an e-mail to the rarecruiting@markel.com.
No agencies please.
