Underwriting Assistant
Department: General Liability
Employment Type: Permanent - Full Time
Location: AU - Melbourne
Reporting To: Glenn Eason
Description
Are you looking to start or build your career in insurance and have a keen eye for detail? We are seeking an enthusiastic and proactive Underwriting Assistant to join our Melbourne Casualty team and support our growing Casualty portfolio.
About the role:
Reporting to the National Manager – Casualty, you’ll play a vital role in supporting the underwriting team, servicing brokers, and ensuring the smooth running of day-to-day operations. This is a fantastic opportunity to develop technical expertise, strengthen broker relationships, and contribute to a high-performing team.
You’ll be responsible for assisting with renewals, preparing quotes, managing policy documentation, and supporting underwriters with administrative and pre-underwriting tasks.
Why Join Us?
This is an opportunity grow your career in a supportive team that values development, collaboration, and connection. You’ll gain exposure to underwriting processes, broker engagement, and process improvement while contributing to a business that’s redefining insurance.
If you’re ready to build your underwriting expertise and thrive in a dynamic, innovative culture, we want to hear from you.
Responsibilities Include:
- Support renewals, new business, and policy documentation
- Prepare pre-renewal and underwriting quotes
- Process policy endorsements and manage cancellations
- Assist in maintaining broker relationships by ensuring timely and professional communication
- Maintain shared inbox and accurate records across systems and escalate queries as needed
- Support the preparation of quote documentation, proposals, and renewal presentations
About You:
- Completion of secondary education
- 1-2 years’ experience within an insurance, underwriting or broker context and an understanding of the Australian insurance market is highly regarded
- Experience working in a busy, high-volume administrative or operational role.
- Positive, professional, can-do attitude with a strong sense of accountability
- Excellent customer service skills, including written and verbal communication skills
- Excellent attention to detail and organisational skills with the ability to calmly navigate competing priorities
- Proficiency in Microsoft Office and comfortable with IT systems
Why you'll love working for CFC
We are proud winners of Top Insurance Employers 2022, 2023 and 2024 and 5-Star Diversity, Equity & Inclusion awards (Insurance Business Australia). All employees enjoy:
- Our ‘Excellence Program’ encourages and rewards a culture of high-performing individuals and teams
- ‘You Do You Day’ – an annual additional leave today to do something that brings you joy
- Commitment-free social club, with monthly in-office catch ups and quarterly events to get to know your colleagues better
- Annual end of financial year and end of calendar year events, in addition to social club arrangements
- Optional annual charity volunteering day, facilitated by us
- 3 additional personal leave days per year – for whatever you need
- Flexible public holidays – to celebrate our diversity you can “Swap” 2 public holidays for a more culturally significant day to suit you
Applications will only be considered where you clearly explain in an application letter why you are a match for this role. You must also include your resume.
Applicants must be an Australian Citizen or Permanent Resident to apply for this role.
Only shortlisted candidates will be contacted.
