Administration Assistant
Department: Broker Support
Employment Type: Permanent - Full Time
Location: AU - Melbourne
Reporting To: Elin Johansson
Description
Are you someone with great customer service skills, looking to start or build your career in insurance? We are seeking a positive and team-oriented AdministrationAssistant to join our Broker Support team in Melbourne in January 2026.
About the role:
Reporting to the Team Manager – Broker Support, you’ll provide essential administrative support to our Underwriting teams and help ensure smooth operations for our brokers. This is a fantastic opportunity to develop your skills in a busy, high-volume environment and contribute to a collaborative team.
Why Join Us?
This is an opportunity grow your career in a supportive team that values reliability, teamwork, and connection. You’ll have the chance to build your skills, work with experienced professionals, and contribute to a business that’s redefining insurance and a culture that celebrates your achievements.
If you’re ready to start or build your career in insurance and thrive in a dynamic, innovative culture, we want to hear from you.
Responsibilities Include:
- Sending out renewal invitations and non-express renewals to brokers
- • Processing new policies and renewals in the underwriting system, including preparation of Certificates of Currency and managing related documents
- Following up on outstanding and upcoming renewals and new business
- Maintaining broker information and managing logins to our online system
- Answering phone calls and take messages
- General administration and office duties as required
About You:
- Professional and positive “can-do” attitude
- Ability to work effectively both autonomously and in a team
- Excellent customer service skills, both written and verbal
- Excellent attention to detail and organisation skills
- Strong IT skills, including proficiency with Microsoft Office
- Strong sense of accountability
- Experience in a busy, high-volume environment
- Administration and customer experience highly regarded
Why you'll love working for CFC
We are proud winners of Top Insurance Employers 2022, 2023 and 2024 and 5-Star Diversity, Equity & Inclusion awards (Insurance Business Australia). All employees enjoy:
- Our ‘Excellence Program’ encourages and rewards a culture of high-performing individuals and teams
- ‘You Do You Day’ – an annual additional leave today to do something that brings you joy
- Commitment-free social club, with monthly in-office catch ups and quarterly events to get to know your colleagues better
- Annual end of financial year and end of calendar year events, in addition to social club arrangements
- Optional annual charity volunteering day, facilitated by us
- 3 additional personal leave days per year – for whatever you need
- Flexible public holidays – to celebrate our diversity you can “Swap” 2 public holidays for a more culturally significant day to suit you
Applications will only be considered where you clearly explain in an application letter why you are a match for this role. You must also include your resume.
Applicants must be an Australian Citizen or Permanent Resident to apply for this role.
Only shortlisted candidates will be contacted.
