Job Description
We have an incredible opportunity to join us here at the Phoenix Group in our Client Services team as a BPA Transition Manager within RS&AM.
Job Type: Permanent
Location: This is a hybrid role based in our London, Edinburgh or Telford offices within time spent working from home and from the office.
Flexible working: All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about Phoenix Flex here.
Salary and benefits: From £45,200 depending on experience plus bonus, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more
The role
This role would be the main point of contact for our BPA Trustee clients and their advisors/administrators. The role will require you to own, drive and support the implementation of a standard, client focussed, transition journey allowing schemes to incept in a controlled and efficient manner. You will also be required to take a hands-on approach to managing the implementation journey for a varied portfolio of schemes.
Key Responsibilities
- Drive and manage the implementation of a standard, client focussed, transition journey for a varied portfolio of schemes, supporting Trustees and our outsourced partner through onboarding and onward to buy-out.
- Attendance at meetings with clients to provide an overview of the proposition and services offered by the team.
- Provide ongoing real-time support to Trustees, administrators and other third parties as required.
- Develop a thorough understanding of the benefits and data for each scheme within your portfolio, allowing you to act as the first point of contact for all external communication.
- Develop, own and drive a project plan with each Scheme to proactively manage them through the transition process and onward to buyout.
- Working closely with the Client Services Data team to ensure that all data cleanse activity is completed in line with agreed project plans.
- Proactively identify emerging issues, liaising with external administrators and Phoenix’s outsourced administrator to rectify.
- Build and maintain relationships with internal stakeholders, Phoenix’s outsourced administrator, scheme administrators and Trustees, providing ongoing support throughout the transition journey.
- Produce detailed and accurate management information to support the effective oversight
- Support the preparation of contractual documents and individual pension policy documents at buy-out.
- Ensure that all contractual obligations are completed on time, and to a high standard before the buy-out occurs.
What are we looking for?
- Excellent knowledge of Bulk Purchase Annuities and Defined Benefit Pensions
- Proven experience of reviewing and interpreting pension benefit documentation, including benefit specifications
- Understanding of an outsourced administration model
- Experience of working in a project or change environment
- Demonstrated experience of managing external relationships
- Excellent knowledge of Microsoft Office applications, in particular Excel
- Proven experience working to defined and tight timescales
Desirable
- Experience transitioning BPA arrangements to buy-in and/or buy-out
- Project management and/or PMI qualifications are desirable but not essential
We Want To Hire The Whole Version Of You.
We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.
If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.
We’re reviewing applications as they come in, so apply early to avoid missing out.
Find out more about
- Guide for Candidates: thephoenixgroup.pagetiger.com/guideforcandidates
- Find or get answers from our colleagues: www.thephoenixgroup.com/careers/talk-to-us
