Position Summary:
The Technical Support Specialist is responsible for on-site and remote technical support to end-users, troubleshooting hardware and software issues, and ensuring smooth IT operations within the organization.
Location:
Mumbai - India
What will your job entail?
Job Responsibilities:
Provide technical support to end-users via phone, email, and in-person.
Diagnose and resolve hardware, software, and network issues.
Install, configure, and maintain computer systems, printers, and other peripherals.
Assist with the setup and deployment of new starters and equipment.
Maintain accurate records of issues and resolutions in the help desk ticketing system.
Collaborate with other IT team members to resolve complex issues.
Educate users on basic IT practices and troubleshooting techniques.
Ensure compliance with company IT policies and procedures.
Travel to other offices within the organization to provide on-site support as needed.
Coordinate with local IT teams to ensure consistent support across all locations.
Work Experience and Education:
Bachelor’s degree in computer science or a related field with 5 years of related experience.
Licenses & Certifications: CompTIA A+ Certification is preferred.
Strong knowledge of Windows and Microsoft Suite.
Familiarity with remote desktop applications and support desk software.
Excellent problem-solving and communication skills.
Ability to work independently and as part of a team.
Strong organizational skills and attention to detail.
The role is based in the Mumbai office, but some travel may be required.
At least 2 years non-MSP experience – pref insurance but not essential
Disclaimer
Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.
