Position Summary
The Brokerage Operations Coordinator is responsible for a self-directed professional owning and executing high-volume operational workflows that support the brokerage team. This role manages inbound operational communications, processes insurance transactions, and ensures the timely and accurate completion of submissions, endorsements, binding documentation, and follow-ups.
The position is designed to reduce operational friction for brokers, allowing them to focus on client relationships and revenue-generating activities. Success in this role is measured by speed, accuracy, organization, and consistent follow-through.
What will your job entail?
Core Responsibilities
Inbound Operations & Communication Management
- Own and manage a high-volume operational inbox independently, responding to routine requests and tracking all items through completion
- Communicate professionally with brokers, carriers, and internal partners via email and other approved channels
- Escalate issues requiring broker judgment or review with clear context and supporting information
Brokerage Processing & Execution
- Prepare and process insurance quotes, submissions, binders, endorsements, and related documentation
- Coordinate with brokers to prepare cover letters and required materials for marketing new and renewal business
- Submit information through carrier and internal systems accurately and on time
- Proactively follow up on outstanding items until resolution to ensure timely transaction completion without constant oversight
Bind Request & Subjectivity Management
- Review bind requests to confirm all carrier subjectivities and underwriting requirements are satisfied prior to submission
- Gather, verify, and organize required documentation and confirmations needed to proceed to binding
- Coordinate with brokers, carriers, and internal teams to resolve outstanding subjectivities and complete binding requests efficiently
What This Role Is Not
- Not a sales or producer role
- Not responsible for pricing decisions, coverage negotiations, or client relationship ownership
- Not a general administrative assistant role
This position is focused on execution, volume management, and operational reliability.
Key Traits for Success
- Takes full ownership of tasks and workflows with minimal supervision
- Highly organized and process-oriented
- Comfortable managing steady, high-volume workflows
- Strong written communication skills
- Detail-oriented with excellent follow-through
Performance Indicators
- Timeliness and accuracy of operational processing
- Responsiveness and organization of inbound communications
- Quality and completeness of documentation and record-keeping
- Appropriate escalation of issues requiring broker judgment
Why This Role Matters
This is a mission-critical operations role that keeps the brokerage running efficiently. By owning operational execution and inbound workflow, this position directly enables brokers to focus on relationship management and business growth.
Experience required:
- At least 6 months - year+ of operations experience within an Insurance setting
- Knowledge of processing tasks such as quotes, binders, subjectivities, etc is preferred
Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.
How We Support Our Teammates
Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them — and their family members — achieve their physical, financial, and emotional well-being goals. In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more.
The target hourly rate range for this position is $23.00 - $28.85 per hour.
The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands. The pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards, visit our website https://benefits.ryansg.com/.
We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at HR@Ryansg.com
The above is intended to describe this job's general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
