We have the opportunity for a Senior Claims Adjuster (Marine & Aviation) to join our Claims department here at Tokio Marine Kiln. Reporting into the Assistant Claims Manager, you will assist in the delivery of the TMK Claims Business Plan through management of claims issues arising from a designated book of business and development of nominated client relationships. The role includes responsibility for: Delivery, through personal ownership and via the team, of a first-class service to all customers. Management of a portfolio of claims including more complex claims in the team - this may be achieved by personal ownership, working with a more experienced colleague or by oversight of a Claims Adjuster. Ownership of personal appraisal and objectives to include personal training and development to support delivery of the TMK Claims Business Plan. Ownership of nominated client relationships to ensure delivery of Claims services to support and develop business objectives. Liaison with Underwriting team(s) regarding claims and wording issues at an individual and market level and to support profitable development of account(s). Ensuring fair customer outcomes & commerciality when decision making in line with the TMK values. To have a clear understanding of the company's risk appetites in terms of delegated authority, conduct and financial crime. Championing the company values and work in accordance with the organisational behaviours. The successful candidate will have extensive experience of handling Marine and Aviation claims in the Lloyd’s market, as well as an in-depth knowledge of the workings of the London market especially with regards to TMK's core business classes. We are looking for a team player who can think analytically and demonstrate professionalism. The successful candidate will be welcomed into the TMK family to help us further our purpose of enabling our clients to fulfil their ambitions whilst benefiting society and our people. We are committed to ensuring a safe, open, inclusive and empowering environment in which all of our people can thrive. All employees have the opportunity to join one or a number of inclusion network groups or take part in CSR and charitable activities. TMK is signed up to the Disability Confident Employer Scheme and we also accommodate flexible working, subject to the TMK flexible working policy. As an underwriting firm with over 140 years’ experience of protecting clients from changing risks we put our confidence in the ability and talent of our people. We aim to be a ‘Good Company’ and this means being a great and inclusive company to do business with and being a great place to work. Our culture is founded on our core values of empowerment, inclusion, excellence, integrity, teamwork and innovation. We seek to recruit the best talent by endeavouring to reach diverse talent pools, offering dynamic working arrangements and investing in development. To make your experience as comfortable as possible, please let us know if you require any reasonable adjustments or additional assistance during your application process. At Tokio Marine Kiln we are here to support you, please be reassured that we will do all that we can to ensure that your specific needs are met. Please reach out to jay.lewis@tokiomarinekiln.com in confidence, to discuss any specific assistance or requirements that you have. If you encounter difficulties submitting your application, please email recruitment@tokiomarinekiln.com. If you are interested in this vacancy and would like to apply or find out more, please follow the links to apply. You can also share this vacancy with your network using a number of social media platforms. We pride ourselves on our high-calibre workforce and we recognise that the success of our business is dependent on our ability to attract, develop, motivate and retain a diverse and talented group of people.
