Job Description
The Role
Canopius has a highly regarded team of Engineering & Direct and Facultative Property (D&F) underwriters and claims professionals who work together to deliver exceptional service and innovative solutions to our global client base. Our underwriting portfolio spans North America and international markets, providing coverage across Engineering, Heavy Industry, and Commercial Property. With deep technical expertise and a reputation for market‑leading insight, our teams operate collaboratively to support complex risks across multiple jurisdictions and industries.
We are seeking an experienced and forward‑thinking claims professional with strong expertise in managing engineering and/or property claims, ideally within the London market. A relevant insurance qualification, or active progress toward one, is strongly preferred, reflecting our commitment to technical excellence and continuous professional development.
This senior role requires an individual who can confidently lead the adjustment of Engineering and D&F claims from first notification through to settlement, ensuring outcomes that reflect the Canopius Claims Vision: “to continually push the boundaries of customer excellence through an empowered, collaborative and innovative approach to claims; to be the envy of the market.” You will play a key role in shaping claims strategy, influencing stakeholders, and upholding the highest standards of technical and operational performance.
Key Responsibilities
- Develop and maintain a deep understanding of the Engineering and D&F claims portfolio, demonstrating strong technical leadership and insight.
- Proactively adjust claims within your authority, driving files to timely and effective resolution while delivering an exceptional customer experience.
- Ensure financial provisions are robust, accurate, and aligned with the Canopius reserving philosophy.
- Build strong, collaborative relationships with underwriters, actuaries, and other internal stakeholders to support portfolio performance and strategic decision‑making.
- Oversee delegated claims in line with Canopius’ claims values, providing effective technical governance of TPAs and service providers through structured oversight, peer reviews, and the sharing of best practice.
- Instruct and manage panel lawyers, adjusters, and technical experts to secure optimal outcomes, ensuring cost control and minimising claims leakage.
- Contribute to continuous improvement initiatives, supporting innovation and enhancing the claims function’s market‑leading reputation.
Skills And Experience
- Strong technical background in handling engineering and/or property claims, ideally within the London insurance market.
- A relevant insurance qualification (or active progress toward one) is strongly preferred.
- Strong technical understanding of policy coverage, claims strategy, and negotiation.
- Proven ability to interpret and apply legal, regulatory, and territorial considerations across multiple jurisdictions.
- Demonstrated capability to manage complex issues, exercise sound judgement, and escalate appropriately.
- Excellent organisational skills with the ability to prioritise and deliver under pressure.
- Strong analytical and problem‑solving abilities, with a proactive and commercially aware mindset.
- Knowledge of the Lloyd’s market is advantageous.
Canopius Competencies
Stakeholder engagement
Cultivates and maintains positive relationships with relevant internal or external stakeholders, effectively involving and communicating with them to drive collaboration, support, and alignment towards shared goals.
Collaboration And Teamwork
Works effectively with team, project or other work groups or those outside formal line of authority to accomplish goals. Actively participates as a member of a team; develops and builds cohesive team relations to produce required outputs; possesses knowledge and understanding of colleagues work.
Adapting To Change
Adjusts thoughts, feelings, and behaviours to handle new, challenging, or complex situations; embracing change as a growth opportunity when working within new work structures, processes, regulations, or requirements.
Continuous Improvement
Analyses current and future state business requirements and identify strategies to continuously improve products, services or processes. Guide and inspire others to achieve results to enhance efficiency, quality and consistency.
Innovation
Creates, develops and implements new ideas to enhance new or improved processes, systems, solutions, products or services; tries different and novel ways to deal with problems and opportunities.
Resilience
The ability to cope with and recover from setbacks, challenges or difficulty. Persevering even under pressure or crisis situations and uses ways that foster strength and growth, often emerging stronger than before.
Future Focused
Anticipates changes in regulations, technology and client needs, proactively responding to key trends happening in the industry. Thinks about the future through identifying opportunities and obstacles whilst planning effectively.
Our Benefits
ABOUT US
We offer all employees a comprehensive benefits package that focuses on their whole wellbeing. This includes hybrid working, a competitive base salary, non-contributory pension, discretionary bonus, insurances including health (family) and dental cover, and many other benefits to enhance financial, physical, social and psychological health.
About Canopius
Canopius is a global specialty lines (re)insurer. We are one of the leading insurers in the Lloyd’s of London insurance market with offices in the UK, US, Singapore, Australia and Bermuda.
At Canopius we foster a distinctive, positive culture which enables us to bring our whole selves to work to flourish as people, and build a business which delivers profitable, sustainable results.
Based in incredible new offices in the heart of the City of London, Canopius operates a flexible, hybrid working model and is committed to providing an environment that challenges employees to be their best and where everyone's unique contributions are recognised, valued and respected.
We are fully committed to equal employment opportunities for all applicants and providing employees with a work environment free of discrimination and harassment. All employment decisions are made regardless of age, sex, gender identity, ethnicity, disability, sexual orientation, socio-economic background, religion or beliefs, marital or caring status, or any other status protected by the laws or regulations in the locations where we operate. We encourage and welcome applicants from all diverse backgrounds.
We make reasonable adjustments throughout the recruitment process and during employment. Please let us know if you require any information in an alternate format or any other reasonable adjustments.
