Company:
ClaimsPro LPClaims Supervisor - Full Time (Anywhere in Canada)
We have an existing opportunity to add a Claims Supervisor to our team!
Overview:
The Claims Supervisor oversees a team of automobile liability adjusters, providing leadership, guidance, and motivation. This role ensures high-quality adjusting services and supports the team’s growth and development while delivering customer service to meet the clients’ needs.
Key Job Responsibilities:
- Support achievement of financial and production targets through management of KPIs such as abeyance, adjuster billings and daily production.
- Completion of quality assurance reviews to ensure quality standards are met.
- Act in a consultative and advisory capacity on claims matters and technical issues.
- Provide training on an individual and team basis on an ongoing and consistent basis.
- Recruitment and development of new staff and management retention of current employees.
- Advance Employee Net Promoter Scores.
- Manage staff licensing and educational licensing requirements.
- Support National Accounts Operational Revenue budget.
Qualifications and Experience:
- University degree or combination of education and equivalent business experience.
- CIP designation or working towards completion and ability to be licensed in multiple provinces.
- Minimum of 5 years’ experience in automobile claims adjusting.
- Prior Supervisory experience is an asset.
- Strong communication skills to clearly convey expectations, goals and feedback to the team.
- Ability to resolve conflicts quickly.
- Leadership skills to motivate the team and ensure a positive and goal-oriented work environment.
- Critical thinking skills to analyze complex claims.
- Interpersonal skills to build strong relationships with the team.
- Time and priority manage to efficiently balance multiple tasks and priorities.
- Respect for diversity and generational differences within the workplace.
- Emotional intelligence to understand and manage your emotions and the emotions of others.
- Coaching and development skills to support and enhance team members growth.
- A vision for the future to achieve long term goals for the team and the management of the account.
Competitive Pay: : $67,200 - $93,300.
We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.
Unsolicited Outreach Statement – Recruitment Agencies
We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact our employees or managers directly to present candidates. Be advised that we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates.
