Position Summary
The Enterprise Jira Application Owner is the primary owner and administrator of the Jira platform, responsible for administration, configuration, development, and strategic integration across the enterprise. This role ensures Jira supports organizational workflows, project governance, and integrates with other enterprise applications, including systems from merged companies.
What will your job entail?
Key Responsibilities
Application Ownership & Governance:
o Serve as the single point of accountability for Jira platform lifecycle and governance.
o Ensure compliance with enterprise security, IAM, and PMO standards.
Administration & Configuration:
o Manage Jira projects, workflows, screens, issue types, and permission schemes.
o Administer user accounts, groups, and roles.
Development & Customization:
o Implement workflow customizations and automation rules.
o Develop scripts (JQL, Groovy, or similar) for advanced functionality.
o Integrate Jira with internal and third-party tools.
Enterprise Integration:
o Assist with integration of systems from merged companies (approx. 8 mergers annually).
o Enable crossover integrations with other enterprise applications for seamless operations.
Maintenance & Support:
o Monitor system health and performance; troubleshoot issues.
o Provide end-user support, training, and best practices.
Reporting & Analytics:
o Create dashboards and reports for project tracking and executive decision-making.
Required Skills & Qualifications
Technical Skills:
o Proficiency in Jira administration and Atlassian ecosystem (Confluence, Bitbucket).
o Experience with workflow customization, permission schemes, and automation.
o Scripting (Groovy, Python), integrations (LDAP, SSO, APIs), and database basics.
Enterprise Integration Knowledge:
o Understanding of system integration strategies and data migration.
Project Management:
o Knowledge of project management principles, methodologies, and SDLC.
Reporting & Analytics:
o Ability to set up and customize reports and dashboards; provide actionable insights.
Security Management:
o Ensure secure configuration and user permissions; protect sensitive information.
Soft Skills:
o Strong communication and stakeholder management skills.
o Ability to translate business needs into technical solutions.
o Critical and creative problem-solving; continuous improvement mindset.
Preferred Experience
· Bachelor’s degree in IT or related field (or equivalent experience).
· 5+ years in Jira administration and development in an enterprise environment
· Experience with Confluence and other Atlassian tools.
· Knowledge of integration with CI/CD pipelines.
· Agile experience preferred but not required.
· Atlassian certifications (ACP-600, ACP-120), ITIL Foundation, Agile/Scrum.
Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.
How We Support Our Teammates
Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them — and their family members — achieve their physical, financial, and emotional well-being goals. In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more.
The target salary range for this position is $104,000.00 - $130,000.00 annually.
The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands. The pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards, visit our website https://benefits.ryansg.com/.
We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at HR@Ryansg.com
The above is intended to describe this job's general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
