Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.
The Surplus Lines Manager is a skilled and results-driven leader responsible for overseeing surplus lines operations, with a focus on compliance and operational excellence. This role ensures the timely and accurate filing and remittance of surplus lines taxes, manages compliance with complex and variable state-specific requirements, and drives process improvements within their team or function. The Manager will lead a team of analysts, fostering a collaborative and high-performing culture, and will work closely with internal stakeholders to ensure alignment with organizational goals.
The ideal candidate will have a strong regulatory compliance background, solid experience in surplus lines operations, and a proven ability to inspire, coach, and develop teams to achieve their full potential. This role requires strong leadership skills to build trust, drive engagement, and create an environment where team members feel empowered to succeed.
Responsibilities include:
- Lead and mentor a team of analysts, fostering professional growth, engagement, and high performance.
- Build and maintain a collaborative team culture that emphasizes accountability, continuous learning, and operational excellence.
- Collaborate with internal branches, Legal, Accounting, and state departments of insurance to address challenges and ensure compliance.
- Drive process improvements and control initiatives within the team or function.
- Communicate operational updates and plans to the Surplus Lines & Licensing (SL & L) team and senior leadership.
- Monitor and report on key performance indicators (KPIs) to ensure operational efficiency and compliance.
- Ensure all quality control targets are met.
- Drive quality assurance initiatives to ensure compliance with state agencies.
- Communicate operational updates to internal teams and senior leadership.
- Implement best practices to improve efficiency and compliance within the team.
Required:
- Bachelor's degree and a minimum of 7 years related experience required.
- Strong regulatory compliance knowledge in the areas of state-specific surplus lines placements and filings and individual and entity licensing processes, laws and requirements.
Preferred:
- Bachelor’s degree in Finance, Accounting, Business Administration, or a related field preferred.
- Minimum of 5 years of experience in Surplus Lines Operations, with licensing and regulatory compliance a plus.
- Minimum of 5 years of proven leadership experience, managing across teams, and driving operational improvements.
- Solid understanding and knowledge of the insurance industry, including surplus lines operations, compliance, and regulatory requirements and best practices
- Demonstrated ability to manage a high transaction operation with tight deadlines, and complex, variable requirements
- Experience with agency management systems
- Excellent proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
- Excellent analytical and problem-solving abilities.
- Excellent written and verbal communication skills, strong interpersonal skills, a high level of self-awareness, with the ability to engage and influence at multiple levels of the organization.
- Ability to manage multiple priorities and effectively report upwards on the status of others' work.
- A proven ability to coach and develop high-performing teams
- Strong presentation skills.
- Ability to travel as required.
- Familiarity with productivity metrics and cost-per-transaction concepts.
- Experience in implementing process improvements and innovative solutions.
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We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
- Medical/dental/vision plans, which start from day one!
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
Other benefits include:
- Digital mental health services (Talkspace)
- Flexible work hours (availability varies by office and job function)
- Training programs
- Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
- Charitable matching gift program
- And more...
**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.
We value inclusion and diversity
Click Here to review our U.S. Eligibility Requirements
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
