At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.
National Insurance Services (NIS), now a part of Gallagher, has an exciting career opportunity for an Account Manager.
Under the supervision of the Manager of FPC Client Management, this position provides quality and timely service to assigned Full Benefits Consulting (FBC) clients.
This position will require attainment of Life & Health insurance within 60 days of start in each of the states in which they are assigned.
- . In coordination with the Benefits Consultant:
- Provide face-to-face and virtual customer service to our FBC clients
- Assist with strategic planning, annual review, and renewal process
- Attend/support employee meetings and open enrollment as outlined in the FBC Service Model or as needed
- Implement and maintain FBC service model
- Attend (and at times, lead) insurance committee meetings, if applicable
- Assist in implementing Benefit Administration Systems or NIS Enroll if applicable
- Implement and support benefit enhancements or other solutions (price transparency tools, virtual platforms, behavioral health, Rx solutions, etc.), if applicable
- Provide customer service to all lines of business for FBC groups
- Perform annual Best Practices calls for life and LTD
- Assist Inside Service Rep (ISR) on escalated member claim issues.
- Field policy related questions from group/employees. If needed, follow up with carrier/Consultant/Zywave/AP compliance to answer.
- Renewal Group Set-Up – Work with carrier to obtain plan documents, rate info and other items needed to set up group in system.
- Document Creation/Assistance – Work with NIS Office Services to facilitate creation of Benefit Guides, Renewal Summaries, Open Enrollment presentations, and other items groups may request to administer plan and open enrollments.
- Document material client/prospect interactions in CRM
- Bachelor’s degree or equivalent experience in the group insurance industry.
- Three years’ experience in a customer service environment or any combination of education and/or experience, which would provide an equivalent background.
- Experience in servicing group medical insurance plans.
- Ability to travel 50% of the time and accommodation of overnight stays sometimes multiple times per month.
- Must have a valid driver’s license and clean driving record.
- Excellent organizational skills.
- Possess the ability to read and understand insurance contract language.
- Analytical ability is required in order to identify problems, offer proposed solutions and implement the agreed upon solution.
We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
- Medical/dental/vision plans, which start from day one!
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
Other benefits include:
- Digital mental health services (Talkspace)
- Flexible work hours (availability varies by office and job function)
- Training programs
- Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
- Charitable matching gift program
- And more...
**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.
We value inclusion and diversity
Click Here to review our U.S. Eligibility Requirements
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
