Third Party Claims HandlerAn excellent opportunity within our busy Customer Services divisionFull training provided, development, and progression opportunities within the department and NFU Mutual.Hybrid 80% homeworking available and 20% from our office in Glasgow. The hours of work are 35 hours per week and will typically be between, Monday to Friday, 8am-6pm with 1 Saturday per month 9am-2pm.About the roleWe are currently seeking two Third Party Claims Handlers to join our dynamic Third Party Assist team in Glasgow. In this role, you will have the opportunity to actively engage with non-fault third parties to understand their requirements and provide them with exceptional service.As a Third Party Claims Handler you will proactively contact non-fault third parties to establish their needs, administer prompt deployment of services from NFUM’s approved supplier network and promote NFUM as a brand to third party potential customers to maximise future insurance sale opportunities and increase customer base. You will also be responsible for retaining claims and progressing them to closure.Your primary responsibilities will be:Making outbound calls: Engage with Third party claimants to offer tailored solutions and services that meet their individual needsAdminister prompt deployment of services from NFUM’s approved supplier network and promote NFUM as a brand.You will also take ownership of claims, ensuring they are managed efficiently and effectively from start to settlementAbout youWe are looking for enthusiastic individuals with a strong work ethic to join our supportive and inclusive team environment, ideally experienced in third-party capture or outbound sales within the insurance industry you'll also have the following skills: Excellent interpersonal and customer service skillsStrong verbal communicationsStrong negotiation, questioning and decision-making skillsGood organisational and planning skills Proficient IT skills and use of Microsoft Office 365At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees. We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.Benefits and RewardsWhen you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including: Salary up to £26,000 depending on experienceAnnual bonus (up to 10% of salary) Contributory pension scheme, up to 20%, including your 8% contribution25 days annual leave + bank holidays + buy/sell/save holiday trading schemeA Family Friendly policy that helps you balance your work and family responsibilitiesAccess to savings at High Street brands, travel and supermarkets£20 contribution to a monthly gym membership – subject to T&CsHealth and wellbeing plan - cashback for dentist, opticians, physio and moreAccess to voluntary benefits, including health assessments, private medical insurance and dental insuranceEmployee Volunteering - volunteer in the community for one day each yearUnlimited access to Refer a Friend £500 bonus schemeLife Assurance cover of 4 x salaryEmployee discounts of 15% on a range of NFU Mutual insurance policies. Salary sacrifice employee car scheme - subject to eligibilityWorking at NFU MutualWe’re one of the UK’s leading general insurance and financial services organisations, and for over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us, so we’re proud to be recognised as “a great place to work”.Our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction, but it also marked us as the first UK based company to earn a Gallup Exceptional Workplace award for ten consecutive years. We’ve also been consistently recognised by Glassdoor. We appeared in the Glassdoor Best Places to Work UK list in 2023, 2024 and 2026 — and in 2026, we were the highest ranked insurance business in the UK, highlighting our strong employee experience and the positive feedback our people share on the platform.Additionally, we were named in the LinkedIn Top 15 Companies 2025 list of “Best midsize employers to grow your career in the UK”, and we’ve been certified as a UK Top Employer by the Top Employers Institute in 2023, 2024, 2025 and 2026.We offer a supportive and empowering culture where people are inspired to perform, given opportunities to grow, and recognised and rewarded for their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable—so we’re successful now and in the future.
