This role is for a Claims Adjuster who will be handling claims arising out of our Professional and Financial Risks book of business, with a particular focus on Financial Institutions, Fintech and Management Liability claims.
We’re all about people | We win together | We strive for better | We enjoy the everyday | We think further
Who we are:
Business Unit overview:
The Financial Institutions and Management Liability/D&O (FIDO) claims team handles claims for two underwriting teams within London Market Claims. This includes a broad range of UK and international claims of varying complexity and a significant number of primary layer risks; particularly within our market leading Fintech portfolio.
The current team consists of three Claims Adjusters, two Senior Claims Adjusters and the Claims Manager to whom the individual who is placed in this role will report into.
Part of Markel Group (NYSE – MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world.
What you’ll be doing:
Handle claims across the Financial Institutions and Management Liability classes, in line with the MINT claim’s philosophy, reserving philosophy, Markel Style and Claims Handling Manual.
Drive, facilitate and deliver a customer-focused approach to claims which is measurable through the speed of service and open, honest and personable communications with all brokers and (re)insureds.
Contribute through own work to achieve the KPI’s set in the annual Claims Business Plan and identify areas of improvement in the Team and provide proactive feedback to the Claims Managers
Work with Managing Agents and service providers in multiple jurisdictions.
Be collaborative in your approach by sharing any improvements with the other team members or claims teams.
Provide feedback on claims experiences, contract wordings (including policy wording), claims data or feedback for any renewal to the Claims Managers and underwriters.
Build and maintain relationships with key brokers and raise feedback received on our service to provide a more customer-focused, nimble and value-adding claims service
Provide commentary on relevant movements, highlighting significant notifications, claim trends or developments.
Key Skills:
Should have previous experience handing claims in Professional or Financial Lines, with an understanding of the London Market preferable.
Demonstrate strong written and spoken communication skills.
Demonstrate strong team work.
Possess strong independent organisational skills.
Have good IT (Microsoft Office) skills, including Word, Excel, Access and Outlook.
What’s in it for you?
- A great starting salary plus annual bonus & strong benefits package…
- Up to 16% company pension scheme,
- Private medical and dental cover, Menopause plan, emergency care benefit (children/Pets/dependants)
- Income protection, Life assurance, electric car scheme, travel insurance
- 25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave
- As well as other great benefits on offer there are countless opportunities to learn new skills and develop in your career!
Are you ready to play your part?
If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward, reach their full potential and seize opportunities. You’ll find your fit amongst our diverse global community of optimists and problem-solvers. We’re always pushing each other to think further because we believe that when we strive for better and realise our potential, we can help others reach theirs.
Join us and play your part in something special!
Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.
At Markel we are all about the people, celebrating the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.
We will ensure that individuals are provided with any reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at rec@markel.com or call us at 0161 507 5827 to request any accommodations or adjustments that may be needed, including alternative formats of documents or information on how to apply offline.
#LI-DJ1
#LI-Hybrid #PlayYourPartUK
