Job Description
The opportunity
Reporting to a Team Leader, PI Underwriting and Billing, this role is accountable for assisting Brokers and Customers with more complex inquiries and accommodation requests pertaining to underwriting, billing, products, and pricing. You will be required to review and approve underwriting and billing exceptions in accordance with rules and authority levels. You will also handle referrals from other employees that fall outside of their authority. You will be required to effectively communicate rationale relative to potential changes to risk appetite, products, and guidelines, as well as premium dislocation. Decisions on accommodation outcomes will also need to be communicated to brokers, ensuring they understand the rationale behind our decisions.
You will be required to process more complex transactions not enabled by broker self-service functionality, including but not limited to billing inquiries, new business, policy changes, claims alerts, reinstatement exceptions, etc., in accordance with underwriting guidelines and authority.
You will be required to review and assess risk for acceptability on more intermediate/advanced scenarios. You will ensure adherence to underwriting guidelines and authority on all inquiries and transactions. Upon acknowledgement that a scenario requires further escalation, you would proceed with referral to the appropriate team/authority levels, ensuring you have gathered all pertinent information, and have supported your referral with a well-documented business case, including your recommendation and proposed terms.
What To Expect
Broker and Customer Inquiries
Handles more complex inquiries and accommodation requests pertaining to underwriting, billing, products, and pricing via phone and email communication. Review and approve underwriting and billing exceptions in accordance with rules and authority levels. Provide advice and handle authority level referrals from other employees.
Transaction Processing
Process more complex transactions not enabled by broker self-service functionality, including but not limited to billing inquiries, new business, policy changes, claims alerts, reinstatement exceptions, etc., in accordance with underwriting guidelines and authority. Work with the Center Systems Management team to create and monitor system related incidents.
What You Bring
- Minimum 1 year completed as an Insurance Representative (required)
- Bilingual (French and English) is an asset.
- 2+ years of Personal Insurance (auto and property) / underwriting experience (required)
- University Degree /College diploma or equivalent experience
- CIP / working towards designation preferred
- Knowledge of Economical's PI offerings and Guidewire an asset
- Knowledge of Economical’s CI, claims and billing systems an asset
- Have knowledge of property and casualty insurance, auto and property underwriting, and billing.
- Strong understanding of Guidewire systems preferred
- Customer service focused with a positive helpful attitude
- Excellent people skills
- Strong verbal and written communication skills
- Ability to coach and provide guidance to others
- Ability to solve problems
- Ability to prioritize and manage multiple tasks in a fast-paced environment
- Strong organizational and time management skills
High degree of proficiency in English is required to service customers, both internal to the company and external, across Canada.
Salary Range: $51,300 - $94,400
About Us
Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.
This position is being posted to fill an existing vacancy.
Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.
What’s in it for you?
- Hybrid work schedule for most roles
- Company share ownership program
- Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services
Go ahead and expect a lot — you deserve it.
It’s better here — but don’t take our word for it. Definity was named by Great Place to Work ® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.
Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting accessibility@economical.com.
Background checks
This role requires successful clearance of background checks (including criminal checks and leadership references).
#IND1
About The Team
Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.
We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.
