Position Summary
The call team Marketing Representative plays an essential role in engaging and building relationships with the MGU's broad customer base in a high-volume calling environment. Over the phone and via email, you’ll develop and strengthen relationships with insurance professionals, generate and qualify leads, and identify decision-makers and opportunities. In this position you are empowered to drive policy submissions and premium by promoting events, digital content, products and policy features. Using focused listening, a personalized approach and consistent follow-up, you’ll communicate this MGU's key value propositions, overcome objections and move agents through the marketing funnel.
What will your job entail?
Hybrid role out of Jacksonville, FL.
Job Responsibilities
· Make outbound calls to educate and motivate insurance professionals to sell builders risk
· Communicate US Assure’s offerings, including resources, programs, eligibility, key product features, value propositions and benefits of doing business
· Approach calls with optimism and professionalism, viewing each as a new opportunity to create a quality relationship that builds long-term engagement and achieves closing objectives
· Adhere to best practices, outreach techniques and workflow processes specific to each campaign
· Meet individual and team goals for calls made, quality standards and KPIs that drive our efforts
· Professionally respond to inquiries and requests from agents via email
· Proactively collaborate and share insights, feedback and learnings with the team
Required Experience:
· 1+ years of experience in a customer-centered field, including sales, retail, hospitality, marketing, recruiting or related specialty
· High school diploma or bachelor’s degree
· A consistently positive, collaborative, can-do attitude with high energy and enthusiasm in a repetitive, metrics driven environment
· Ability to maintain motivation, focus and emotional resilience by keeping perspective and staying solution oriented throughout the day
· Strong phone‐qualifying and prospecting skills, and ability to professionally overcome objections
· Ability to creatively reach leads, identify decision makers and build customer loyalty
· Quick to build rapport and authentic connections, believing every call has value whether it results in a conversion or a meaningful professional interaction
· Excellent verbal and written communication with a commitment to and focus on the customer
· Results driven with above average levels of independence, initiative and curiosity
· Self-motivated, consistent and dependable with a high level of personal accountability
· Proficiency in Microsoft Office applications, familiarity with a Customer Relationship Management (CRM) system, and the ability to type 35 words per minute.
Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.
How We Support Our Teammates
Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them — and their family members — achieve their physical, financial, and emotional well-being goals. In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more.
The target hourly rate range for this position is $20.00 - $21.00 per hour.
The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands. The pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards, visit our website https://benefits.ryansg.com/.
We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at HR@Ryansg.com
The above is intended to describe this job's general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
