We are looking for an experienced Senior Business Analyst to join our Business Transformation team and play a critical role in delivering our flagship Underwriting Workbench programme. This permanent opportunity places you at the centre of a major strategic initiative aimed at modernising underwriting capabilities across our London Market business. Reporting into the Head of Business Analyst & Testing Services, you’ll act as a trusted partner to Underwriters, Operations, Technology, and third‑party partners—ensuring business needs are translated into scalable, future‑ready solutions that strengthen our market competitiveness. What You’ll Be Doing Lead business analysis activity across the full lifecycle of the Underwriting Workbench programme. Build strong relationships with Underwriters and operational teams to understand workflows, challenges, and strategic goals. Elicit, analyse and document complex business requirements—ensuring clarity, alignment and traceability. Work with Testing teams to ensure all requirements are SMART and testable. Shape the future Target Operating Model for underwriting. Facilitate workshops with senior stakeholders across underwriting and operations. Translate London Market processes (pre-bind, bind, endorsements, renewals, delegated authority) into actionable system and data requirements. Collaborate with Architecture and Technology teams to ensure solution alignment with enterprise strategy. Support system implementations and configuration. Drive process optimisation, automation opportunities, and improvements to data quality. Ensure adherence to regulatory and market standards (e.g., Lloyd’s, messaging standards, reporting obligations). Provide guidance and mentorship to junior Business Analysts. Actively contribute to Business Analysis & Business Transformation team activities. What We’re Looking For Demonstrable experience as a Business Analyst within the London Market insurance sector (ideally within a managing agent). Strong understanding of underwriting processes across the end‑to‑end policy lifecycle. Experience working on underwriting platforms or workbench implementations. Proven track record of delivering large‑scale change or major transformation programmes in complex insurance environments. Strong relationships and direct engagement experience with senior Underwriters. Excellent knowledge of the London Market ecosystem: Lloyd’s, brokers, coverholders, delegated authority, bordereaux, PPL, and relevant messaging standards. Familiarity with BPMN, UML or similar process modelling notations. Experience working within Agile and hybrid delivery frameworks. Proficiency with tools such as Confluence, Jira, Visio, and Lucidchart. Skills & Attributes Exceptional stakeholder management and influencing skills. Ability to operate comfortably at both strategic and detailed levels. Strong analytical, problem‑solving and documentation skills. Confident workshop facilitator with excellent communication ability. Commercial awareness and understanding of underwriting performance drivers. Comfortable working in a fast‑paced transformation environment with ambiguity. Why Join Us? This role sits at the heart of a major transformation programme and operates closely with the Underwriting Workbench Programme Director in a matrix capacity. As Senior Business Analyst, you will directly shape the future of how our underwriting organisation works—driving efficiency, improving data quality and insight, and strengthening governance and market performance. If you want to make a tangible impact on underwriting excellence across the London Market, this is the role for you. The successful candidate will be welcomed into the TMK family to help us further our purpose of enabling our clients to fulfil their ambitions whilst benefiting society and our people. We are committed to ensuring a safe, open, inclusive and empowering environment in which all of our people can thrive. All employees have the opportunity to join one or a number of inclusion network groups or take part in CSR and charitable activities. TMK is signed up to the Disability Confident Employer Scheme and we also accommodate flexible working, subject to the TMK flexible working policy. As an underwriting firm with over 140 years’ experience of protecting clients from changing risks we put our confidence in the ability and talent of our people. We aim to be a ‘Good Company’ and this means being a great and inclusive company to do business with and being a great place to work. Our culture is founded on our core values of empowerment, inclusion, excellence, integrity, teamwork and innovation. We seek to recruit the best talent by endeavouring to reach diverse talent pools, offering dynamic working arrangements and investing in development. To make your experience as comfortable as possible, please let us know if you require any reasonable adjustments or additional assistance during your application process. At Tokio Marine Kiln we are here to support you, please be reassured that we will do all that we can to ensure that your specific needs are met. Please reach out to jay.lewis@tokiomarinekiln.com in confidence, to discuss any specific assistance or requirements that you have. If you encounter difficulties submitting your application, please email recruitment@tokiomarinekiln.com. If you are interested in this vacancy and would like to apply or find out more, please follow the links to apply. You can also share this vacancy with your network using a number of social media platforms. We pride ourselves on our high-calibre workforce and we recognise that the success of our business is dependent on our ability to attract, develop, motivate and retain a diverse and talented group of people.
