The Role
The role supports the business in the development of high‑quality Data Products for internal and external use, ensuring data is accurate, timely, and fit for purpose. It strengthens data governance and quality practices to enable reliable analytics, regulatory compliance and informed decision‑making. Working closely with operational and technical teams, the role helps improve efficiency and deliver meaningful insights across the organisation.
Key Responsibilities
- Deliver high‑quality data reporting services that meet the needs of the business.
- Build a comprehensive understanding of business processes and terminology
- Support the Head of Business Systems, Change, Data and Reporting by:
- Contributing to the development of business cases where required
- Representing the function in internal and external meetings
- Act as the key point of contact for Business Teams with queries around Data and Reporting
- Partner with key stakeholders to define new Data Products for strategic and operational MI/BI insights.
- Run workshops and engagement sessions to illicit requirements, train users in dashboard and report usage
- Work with the business to define improvements to existing reports, dashboards, processes and data products.
- Act as a SME for source system data including the understanding of the associated data models
- Engage with business stakeholders to understand problems, clarify needs, and translate these into clear functional requirements.
- Work collaboratively with stakeholders and the wider Data Team throughout the full development lifecycle.
- Perform testing on developed data products to ensure they meet requirements and that data presented is accurate.
- Maintain clear documentation for all relevant processes, reports and solutions.
- Use MI and BI tools to enhance the organisation's understanding of performance, customer behaviour and progress toward strategic objectives.
- Support the business with urgent requests for data sets and ensure timely delivery, using SQL to extract and transform the data from source systems to relevant output format
- Support the business with Data Queries relating to standard KPIs and existing reports
- Support monthly reporting cycles across the business.
- Work closely with the Head of Business Systems, Change, Data and Reporting, IT, and senior stakeholders across HR, Finance, Business Development, Compliance and other areas to improve data quality.
- Supporting Operational Data (OD) Quality Improvement initiatives by:
- Defining and agreeing OD validation rules.
- Identifying OD issues and working with the business and IT to implement corrective actions.
- Support Data Team colleagues to strengthen Data Quality capabilities and improve overall MI reporting.
- Carry out Ad Hoc duties and tasks that are allocated to you at the discretion of management and that are within your capabilities and within the scope of your post.
- Demonstrate and champion Charles Taylor Values by ensuring Agility, Integrity, Care, and Accountability and Collaboration.
Required Skills
- Strong passion for data, data quality, and delivering value through data, reporting and analytics.
- Strong analytical, and interpretation skills.
- Skilled in understanding complex data models
- Strong SQL and T‑SQL capabilities, including complex queries and optimisation.
- Able to act as a trusted advisor with strong attention to detail and analytical thinking.
- Skilled in designing complex data models and understanding business operations.
- Experience in data transformation, and modelling (Snowflake/Star schemas).
- Expert‑level Excel (macros, VBA, advanced formulas)
- Experience developing data products, reports, and dashboards across varied datasets.
- Familiarity with tools such as Azure DevOps or Jira.
- Hands on development of Power BI Dashboards (highly Beneficial)
- Methodical approach with excellent attention to detail with ability to meet deadlines.
- Good problem‑solving abilities and independent working style.
- Strong interpersonal skills and ability to work collaboratively with business users.
- Keen to continue developing technical and business knowledge.
- Understanding of insurance, finance, and accounting systems.
- Experience with Sun Systems is an advantage.
- Bachelor's degree in Mathematics, Computer Science, or equivalent experience.
About Us
Founded in 1884 as a mutual insurance association, Charles Taylor began under the leadership of coal merchant Charles Taylor, whose astute management set the stage for growth. Today, we are a global leader providing insurance services and technology solutions with a team of c.4,000 experts across 120+ countries on 6 continents.
Our unmatched depth of specialist expertise, from loss adjusters to forensic accountants, helps the global insurance market to address its challenges. Through our trusted partnerships model, we build long-term, personal relationships with clients based on trust and cooperation. Our powerful technology helps our clients improve their customers' experience from start to finish. Thanks to our global reach, our clients can access our services wherever they are in the world, whenever they need us.
Our adjusting team is a unique group of experts, specialised in handling commercial losses and claims across major lines and geographies, many of which are large and complex in nature. We manage onshore and offshore claims through four main divisions: Property, Casualty, Technical & Special Risks, Marine, Aviation, and Natural Resources and are proud of our position as a leading global loss adjuster across all our disciplines.
Expertise you can trust - for more information, please visit www.charlestaylor.com
Why join Charles Taylor?
Charles Taylor prides itself on being a people-centric business. Our culture and values define who we are, what we stand for and how we behave. They guide how we work with our colleagues and our clients, today and in the future. By living our values every day when we come to work, we deliver better results for the world of insurance.
We strive to provide a positive working environment that offers opportunities for professional development and growth across all our business areas. This includes a structured onboarding process, job-specific skills development, online and in-person training, as well as study assistance
for professional qualifications.
Our Values
- Accountability (We take ownership and responsibility)
We all have a role to play in Charles Taylor's growth and overall success. - Agility (We learn, evolve and adapt quickly)
We anticipate, prepare for and adapt to change; it's how we stay competitive. - Care (We are compassionate and human)
We are approachable and genuinely interested in others. - Collaboration (We are one)
We are unique but united in our work. - Integrity (We do the right thing)
At all times, we act with responsibility and respect.
Equal Opportunity Employer
At Charles Taylor, we are proud to be an Inclusive Employer. We foster an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital or family status, race, religion, sex or sexual orientation.
We recognise that Diversity, Equity and Inclusion is essential in enabling us to deliver better insurance outcomes and fulfilling our responsibilities to clients, colleagues, and the community. We proactively promote and celebrate differences and strive to create an environment where our people feel included and can reach their full potential. We take pride in our inclusive and diverse culture, which is supported by strong partnerships and a transparent, fair recruitment process.
