Operations Support Coordinator
Department: Operations
Employment Type: Permanent - Full Time
Location: UK - London
Reporting To: Operations Support Team Leader
Description
The Operations Support Coordinator plays a central role in ensuring CFC’s underwriting operations run smoothly, efficiently, and in line with our ambitious growth plans. As part of a high‑performing team that drives process excellence and challenges the status quo, this role sits at the heart of our operational engine - supporting centralised workflows, coordinating key business processes, and enabling underwriting teams to work at pace and scale.
Working in a fast‑moving environment where accuracy, structure, and proactive problem‑solving are essential, you will gain deep exposure to CFC’s systems, workflow design, and multiple underwriting classes. This is an ideal opportunity for someone who thrives in operational roles and is eager to build strong technical and business capabilities.
Key responsibilities
Underwriting File reviews
- Oversee the process and document report findings and themes back to underwriting teams
- Maintain accurate records of reviews completed and findings identified
- Peer review teams findings and feedback any discrepancies to respective ops team members
Operational Resilience & Business Continuity Support (Ad‑hoc)
- Provide administrative and coordination support for Operational Resilience activities, including:
- Supporting scenario testing preparation, such as:
- Emailing teams to coordinate attendance
- Assessing calendar availability for workshops, exercises, and meeting
- Assisting with meeting administration, including:
- Producing clear, concise meeting summaries and action notes
Operations Support Tasks (Ad‑hoc)
Support day‑to‑day operational activity as required, including:
- Vendor Management – manage relationships with vendors including contracts renewals and invoice/payments.
- Purchase order (PO) processing
- Support managing external audits
- Manual programme code set‑ups for underwriting teams
- Supporting process‑driven tasks where additional capacity is needed
Cross‑Team Support & Inbox Management
- Monitor mailboxes and handle operations queries from stakeholders across the business
- Assist with cross‑team support tasks, particularly where Operations acts as a central point of contact
- Triage requests and escalate or allocate appropriately
- Ensure requests are tracked and followed through to completion
About you
- A driven, self‑starting approach with a strong work ethic.
- The ability to thrive in a fast‑paced environment
- Excellent organisational skills and strong attention to detail
- Confident communication skills and the ability to work effectively with stakeholders
- A proactive mindset with the ability to challenge existing processes constructively
- A collaborative approach and willingness to support a wide range of operational tasks
Core Values
Love what you do:
We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers.
Challenge everything:
We’re never afraid to question the way that things are done and we constantly challenge ourselves and others to makes things better.
Have fun, be good:
Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.
